TSB: CADILLAC AVALANCHE, AVALANCHE 2500, CANYON, COLORADO, ESCALADE EXT, ESCALADE EXT 1500, P, S10, SIERRA, SIERRA 2500, SIERRA DENALI, SILVERADO, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SONOMA, W SERIES (1998–2017)

Bulletin PIT3227M — February 8, 2017

Bulletin Details

Bulletin IDPIT3227M
ManufacturerCADILLAC
ModelsAVALANCHE, AVALANCHE 2500, CANYON, COLORADO, ESCALADE EXT, ESCALADE EXT 1500, P, S10, SIERRA, SIERRA 2500, SIERRA DENALI, SILVERADO, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SONOMA, W SERIES
Model Years1998–2017
Date IssuedFebruary 8, 2017
Date Added to NHTSAAugust 15, 2017
ComponentSTRUCTURE:BODY:TAILGATE
Vehicles Affected99 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This Preliminary Information communication provides information to the technician about vehicles that may have slack in one of the tailgate cables. Technician should not replace any parts for this concern. Please communicate to the customer

Affected Vehicles

MakeModelYearComponent
GMC CANYON 2017 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2017 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2017 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2017 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2016 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2016 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2016 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2015 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2015 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2015 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2500 2014 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2014 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 1500 2014 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2500 2014 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 3500 2014 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2013 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 2013 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2013 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 3500 2013 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2012 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2012 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2012 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 2012 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2012 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2011 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2011 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2011 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 2011 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2011 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2010 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2010 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2010 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 2010 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2010 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2009 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2009 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2009 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 2009 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2009 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2008 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2008 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2008 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 2008 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2008 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2007 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2007 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2007 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 2007 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2007 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA DENALI 2007 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2500 2006 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2006 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2006 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 1500 2006 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2006 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2006 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2500 2005 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2005 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2005 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 1500 2005 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2005 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2005 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2500 2004 162500 STRUCTURE:BODY:TAILGATE
GMC CANYON 2004 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET COLORADO 2004 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 1500 2004 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET S10 2004 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2004 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2004 162500 STRUCTURE:BODY:TAILGATE
GMC SONOMA 2004 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2500 2003 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 1500 2003 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET S10 2003 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2003 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2003 162500 STRUCTURE:BODY:TAILGATE
GMC SONOMA 2003 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET AVALANCHE 2500 2002 162500 STRUCTURE:BODY:TAILGATE
CADILLAC ESCALADE EXT 1500 2002 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET S10 2002 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2002 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2002 162500 STRUCTURE:BODY:TAILGATE
GMC SONOMA 2002 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET S10 2001 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2001 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2001 162500 STRUCTURE:BODY:TAILGATE
GMC SONOMA 2001 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET S10 2000 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 2000 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 2000 162500 STRUCTURE:BODY:TAILGATE
GMC SONOMA 2000 162500 STRUCTURE:BODY:TAILGATE
GMC W SERIES 2000 162500 STRUCTURE:BODY:TAILGATE
GMC P 1999 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET S10 1999 162500 STRUCTURE:BODY:TAILGATE
GMC SIERRA 1999 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET SILVERADO 1999 162500 STRUCTURE:BODY:TAILGATE
GMC SONOMA 1999 162500 STRUCTURE:BODY:TAILGATE
GMC P 1998 162500 STRUCTURE:BODY:TAILGATE
CHEVROLET S10 1998 162500 STRUCTURE:BODY:TAILGATE
GMC SONOMA 1998 162500 STRUCTURE:BODY:TAILGATE

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (PIT3227M) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.