TSB: CADILLAC CANYON, COLORADO, ESCALADE, ESCALADE ESV, SIERRA 1500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SILVERADO 4500HD, SILVERADO 5500HD, SILVERADO 6500HD, SUBURBAN, TAHOE, YUKON (2014–2019)

Bulletin PIP5369C — April 9, 2019

Bulletin Details

Bulletin IDPIP5369C
ManufacturerCADILLAC
ModelsCANYON, COLORADO, ESCALADE, ESCALADE ESV, SIERRA 1500, SIERRA DENALI, SILVERADO 1500, SILVERADO 2500, SILVERADO 3500, SILVERADO 4500HD, SILVERADO 5500HD, SILVERADO 6500HD, SUBURBAN, TAHOE, YUKON
Model Years2014–2019
Date IssuedApril 9, 2019
Date Added to NHTSAJune 3, 2019
ComponentPOWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
Vehicles Affected96 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This Preliminary Information communication provides information to the technician about vehicles that have "Service 4 Wheel Drive" message on the Driver Information Center. Provides the technician with additional information to ensure that

Affected Vehicles

MakeModelYearComponent
GMC CANYON 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC CANYON 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET COLORADO 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET COLORADO 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE ESV 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE ESV 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC SIERRA DENALI 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC SIERRA DENALI 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 2500 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 2500 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 3500 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 3500 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 4500HD 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 4500HD 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 5500HD 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 5500HD 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 6500HD 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 6500HD 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SUBURBAN 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SUBURBAN 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2019 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2019 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC CANYON 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC CANYON 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE ESV 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE ESV 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC SIERRA 1500 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC SIERRA 1500 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SUBURBAN 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET TAHOE 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2018 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2018 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC CANYON 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC CANYON 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE ESV 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE ESV 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC SIERRA 1500 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC SIERRA 1500 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SUBURBAN 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SUBURBAN 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2017 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC YUKON 2017 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC CANYON 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC CANYON 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE ESV 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE ESV 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC SIERRA 1500 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC SIERRA 1500 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET TAHOE 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2016 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2016 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC CANYON 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC CANYON 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CADILLAC ESCALADE 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE ESV 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
CADILLAC ESCALADE ESV 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC SIERRA 1500 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC SIERRA 1500 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SILVERADO 1500 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SUBURBAN 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET SUBURBAN 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET TAHOE 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
CHEVROLET TAHOE 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC YUKON 2015 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC YUKON 2015 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
GMC SIERRA 1500 2014 118000 ELECTRICAL SYSTEM:SOFTWARE
GMC SIERRA 1500 2014 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2014 103100 POWER TRAIN:AUTOMATIC TRANSMISSION:CONTROL MODULE (TCM/PCM/TECM)
CHEVROLET SILVERADO 1500 2014 118000 ELECTRICAL SYSTEM:SOFTWARE

Related CADILLAC Recalls

CampaignModelYearComponentSummary
CTS 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ATS 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ESCALADE 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (PIP5369C) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.