TSB: CADILLAC ATS (2016–2019)

Bulletin PIE0550A — February 11, 2020

Bulletin Details

Bulletin IDPIE0550A
ManufacturerCADILLAC
ModelsATS
Model Years2016–2019
Date IssuedFebruary 11, 2020
Date Added to NHTSAApril 6, 2020
ComponentBACK OVER PREVENTION
Vehicles Affected8 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This engineering information (EI) ends the need for information from the field on conditions of Rear Vision Back Up Camera Image Goes Blank, Distorted, Grainy, Lines, Flickering or Service Message on CUE Screen. If these conditions are enco

Affected Vehicles

MakeModelYearComponent
CADILLAC ATS 2019 280000 BACK OVER PREVENTION
CADILLAC ATS 2019 284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
CADILLAC ATS 2018 280000 BACK OVER PREVENTION
CADILLAC ATS 2018 284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
CADILLAC ATS 2017 280000 BACK OVER PREVENTION
CADILLAC ATS 2017 284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA
CADILLAC ATS 2016 280000 BACK OVER PREVENTION
CADILLAC ATS 2016 284100 BACK OVER PREVENTION: SENSING SYSTEM: CAMERA

Related CADILLAC Recalls

CampaignModelYearComponentSummary
CTS 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ATS 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
ESCALADE 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2015 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...
SRX 2016 AIR BAGS:FRONTAL:DRIVER SIDE:INFLATOR... General Motors, LLC (GM) is recalling certain 2015 Cadillac Escalade, Escalad...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (PIE0550A) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.