TSB: CADILLAC ATS, CTS, ESCALADE, ESCALADE ESV, SRX, XTS (2013–2017)

Bulletin PIC6123A — November 18, 2016

Bulletin Details

Bulletin IDPIC6123A
ManufacturerCADILLAC
ModelsATS, CTS, ESCALADE, ESCALADE ESV, SRX, XTS
Model Years2013–2017
Date IssuedNovember 18, 2016
Date Added to NHTSAAugust 15, 2017
ComponentELECTRICAL SYSTEM
Vehicles Affected72 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

This Preliminary Information communication provides information to the technician for the adaptive cruise control or lane keep assist unavailable message in the driver?s information center after the vehicle has been parked in direct sunligh

Affected Vehicles

MakeModelYearComponent
CADILLAC ATS 2017 272000 LANE DEPARTURE: ASSIST
CADILLAC ATS 2017 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ATS 2017 110000 ELECTRICAL SYSTEM
CADILLAC CTS 2017 110000 ELECTRICAL SYSTEM
CADILLAC CTS 2017 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC CTS 2017 272000 LANE DEPARTURE: ASSIST
CADILLAC ESCALADE 2017 272000 LANE DEPARTURE: ASSIST
CADILLAC ESCALADE 2017 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ESCALADE 2017 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2017 272000 LANE DEPARTURE: ASSIST
CADILLAC ESCALADE ESV 2017 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ESCALADE ESV 2017 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2017 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2017 272000 LANE DEPARTURE: ASSIST
CADILLAC XTS 2017 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ATS 2016 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2016 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ATS 2016 272000 LANE DEPARTURE: ASSIST
CADILLAC CTS 2016 110000 ELECTRICAL SYSTEM
CADILLAC CTS 2016 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC CTS 2016 272000 LANE DEPARTURE: ASSIST
CADILLAC ESCALADE 2016 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2016 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ESCALADE 2016 272000 LANE DEPARTURE: ASSIST
CADILLAC ESCALADE ESV 2016 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE ESV 2016 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ESCALADE ESV 2016 272000 LANE DEPARTURE: ASSIST
CADILLAC SRX 2016 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2016 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC SRX 2016 272000 LANE DEPARTURE: ASSIST
CADILLAC XTS 2016 272000 LANE DEPARTURE: ASSIST
CADILLAC XTS 2016 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2016 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ATS 2015 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2015 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ATS 2015 272000 LANE DEPARTURE: ASSIST
CADILLAC CTS 2015 110000 ELECTRICAL SYSTEM
CADILLAC CTS 2015 272000 LANE DEPARTURE: ASSIST
CADILLAC CTS 2015 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ESCALADE 2015 272000 LANE DEPARTURE: ASSIST
CADILLAC ESCALADE 2015 110000 ELECTRICAL SYSTEM
CADILLAC ESCALADE 2015 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ESCALADE ESV 2015 272000 LANE DEPARTURE: ASSIST
CADILLAC ESCALADE ESV 2015 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ESCALADE ESV 2015 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2015 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2015 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC SRX 2015 272000 LANE DEPARTURE: ASSIST
CADILLAC XTS 2015 272000 LANE DEPARTURE: ASSIST
CADILLAC XTS 2015 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC XTS 2015 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2014 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2014 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ATS 2014 272000 LANE DEPARTURE: ASSIST
CADILLAC CTS 2014 110000 ELECTRICAL SYSTEM
CADILLAC CTS 2014 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC CTS 2014 272000 LANE DEPARTURE: ASSIST
CADILLAC SRX 2014 272000 LANE DEPARTURE: ASSIST
CADILLAC SRX 2014 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC SRX 2014 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2014 272000 LANE DEPARTURE: ASSIST
CADILLAC XTS 2014 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC XTS 2014 110000 ELECTRICAL SYSTEM
CADILLAC ATS 2013 272000 LANE DEPARTURE: ASSIST
CADILLAC ATS 2013 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC ATS 2013 110000 ELECTRICAL SYSTEM
CADILLAC SRX 2013 272000 LANE DEPARTURE: ASSIST
CADILLAC SRX 2013 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC SRX 2013 110000 ELECTRICAL SYSTEM
CADILLAC XTS 2013 263000 FORWARD COLLISION AVOIDANCE: ADAPTIVE CRUISE CONTROL
CADILLAC XTS 2013 272000 LANE DEPARTURE: ASSIST
CADILLAC XTS 2013 110000 ELECTRICAL SYSTEM

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CADILLAC dealer. Bring this bulletin ID (PIC6123A) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.