TSB: PORSCHE CAYENNE, CAYENNE (E2), CAYENNE DIESEL, CAYENNE GTS, CAYENNE S, CAYENNE S E-HYBRID, CAYENNE S HYBRID, CAYENNE TURBO, CAYENNE TURBO S (2011–2018)

Bulletin No. 27-15 — October 19, 2023

Bulletin Details

Bulletin IDNo. 27-15
ManufacturerPORSCHE
ModelsCAYENNE, CAYENNE (E2), CAYENNE DIESEL, CAYENNE GTS, CAYENNE S, CAYENNE S E-HYBRID, CAYENNE S HYBRID, CAYENNE TURBO, CAYENNE TURBO S
Model Years2011–2018
Date IssuedOctober 19, 2023
Date Added to NHTSANovember 7, 2023
ComponentSEATS
Vehicles Affected114 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Installation and conversion instructions for the rear seat entertainment

Affected Vehicles

MakeModelYearComponent
PORSCHE CAYENNE 2018 220000 SEATS
PORSCHE CAYENNE 2018 350000 EQUIPMENT
PORSCHE CAYENNE 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S 2018 220000 SEATS
PORSCHE CAYENNE S 2018 350000 EQUIPMENT
PORSCHE CAYENNE S 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S E-HYBRID 2018 220000 SEATS
PORSCHE CAYENNE S E-HYBRID 2018 350000 EQUIPMENT
PORSCHE CAYENNE S E-HYBRID 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO 2018 220000 SEATS
PORSCHE CAYENNE TURBO 2018 350000 EQUIPMENT
PORSCHE CAYENNE TURBO 2018 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE 2017 220000 SEATS
PORSCHE CAYENNE 2017 350000 EQUIPMENT
PORSCHE CAYENNE 2017 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S E-HYBRID 2017 220000 SEATS
PORSCHE CAYENNE S E-HYBRID 2017 350000 EQUIPMENT
PORSCHE CAYENNE S E-HYBRID 2017 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE 2016 220000 SEATS
PORSCHE CAYENNE 2016 350000 EQUIPMENT
PORSCHE CAYENNE 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE GTS 2016 220000 SEATS
PORSCHE CAYENNE GTS 2016 350000 EQUIPMENT
PORSCHE CAYENNE GTS 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S E-HYBRID 2016 220000 SEATS
PORSCHE CAYENNE S E-HYBRID 2016 350000 EQUIPMENT
PORSCHE CAYENNE S E-HYBRID 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO S 2016 220000 SEATS
PORSCHE CAYENNE TURBO S 2016 350000 EQUIPMENT
PORSCHE CAYENNE TURBO S 2016 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE 2015 220000 SEATS
PORSCHE CAYENNE 2015 350000 EQUIPMENT
PORSCHE CAYENNE 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE DIESEL 2015 220000 SEATS
PORSCHE CAYENNE DIESEL 2015 350000 EQUIPMENT
PORSCHE CAYENNE DIESEL 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S 2015 220000 SEATS
PORSCHE CAYENNE S 2015 350000 EQUIPMENT
PORSCHE CAYENNE S 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S E-HYBRID 2015 220000 SEATS
PORSCHE CAYENNE S E-HYBRID 2015 350000 EQUIPMENT
PORSCHE CAYENNE S E-HYBRID 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO 2015 220000 SEATS
PORSCHE CAYENNE TURBO 2015 350000 EQUIPMENT
PORSCHE CAYENNE TURBO 2015 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE 2014 220000 SEATS
PORSCHE CAYENNE 2014 350000 EQUIPMENT
PORSCHE CAYENNE 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE DIESEL 2014 220000 SEATS
PORSCHE CAYENNE DIESEL 2014 350000 EQUIPMENT
PORSCHE CAYENNE DIESEL 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE GTS 2014 220000 SEATS
PORSCHE CAYENNE GTS 2014 350000 EQUIPMENT
PORSCHE CAYENNE GTS 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S 2014 220000 SEATS
PORSCHE CAYENNE S 2014 350000 EQUIPMENT
PORSCHE CAYENNE S 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S E-HYBRID 2014 220000 SEATS
PORSCHE CAYENNE S E-HYBRID 2014 350000 EQUIPMENT
PORSCHE CAYENNE S E-HYBRID 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S HYBRID 2014 220000 SEATS
PORSCHE CAYENNE S HYBRID 2014 350000 EQUIPMENT
PORSCHE CAYENNE S HYBRID 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO 2014 220000 SEATS
PORSCHE CAYENNE TURBO 2014 350000 EQUIPMENT
PORSCHE CAYENNE TURBO 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO S 2014 220000 SEATS
PORSCHE CAYENNE TURBO S 2014 350000 EQUIPMENT
PORSCHE CAYENNE TURBO S 2014 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE 2013 220000 SEATS
PORSCHE CAYENNE 2013 350000 EQUIPMENT
PORSCHE CAYENNE 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE DIESEL 2013 220000 SEATS
PORSCHE CAYENNE DIESEL 2013 350000 EQUIPMENT
PORSCHE CAYENNE DIESEL 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE GTS 2013 220000 SEATS
PORSCHE CAYENNE GTS 2013 350000 EQUIPMENT
PORSCHE CAYENNE GTS 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S 2013 220000 SEATS
PORSCHE CAYENNE S 2013 350000 EQUIPMENT
PORSCHE CAYENNE S 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S HYBRID 2013 220000 SEATS
PORSCHE CAYENNE S HYBRID 2013 350000 EQUIPMENT
PORSCHE CAYENNE S HYBRID 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO 2013 220000 SEATS
PORSCHE CAYENNE TURBO 2013 350000 EQUIPMENT
PORSCHE CAYENNE TURBO 2013 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE 2012 220000 SEATS
PORSCHE CAYENNE 2012 350000 EQUIPMENT
PORSCHE CAYENNE 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S 2012 220000 SEATS
PORSCHE CAYENNE S 2012 350000 EQUIPMENT
PORSCHE CAYENNE S 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S HYBRID 2012 220000 SEATS
PORSCHE CAYENNE S HYBRID 2012 350000 EQUIPMENT
PORSCHE CAYENNE S HYBRID 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO 2012 220000 SEATS
PORSCHE CAYENNE TURBO 2012 350000 EQUIPMENT
PORSCHE CAYENNE TURBO 2012 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE 2011 220000 SEATS
PORSCHE CAYENNE 2011 350000 EQUIPMENT
PORSCHE CAYENNE 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE (E2) 2011 220000 SEATS
PORSCHE CAYENNE (E2) 2011 350000 EQUIPMENT
PORSCHE CAYENNE (E2) 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S 2011 220000 SEATS
PORSCHE CAYENNE S 2011 350000 EQUIPMENT
PORSCHE CAYENNE S 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE S HYBRID 2011 220000 SEATS
PORSCHE CAYENNE S HYBRID 2011 350000 EQUIPMENT
PORSCHE CAYENNE S HYBRID 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT
PORSCHE CAYENNE TURBO 2011 220000 SEATS
PORSCHE CAYENNE TURBO 2011 350000 EQUIPMENT
PORSCHE CAYENNE TURBO 2011 353600 EQUIPMENT:ELECTRICAL:INFOTAINMENT

Related PORSCHE Recalls

CampaignModelYearComponentSummary
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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized PORSCHE dealer. Bring this bulletin ID (No. 27-15) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.