Consumer Safety Complaints
Search 2,245,377 safety complaints filed by vehicle owners with NHTSA, including 140,173 crashes, 56,794 fires, and 8,580 deaths.
What is a NHTSA consumer complaint?
A consumer complaint is a free-form report filed by a vehicle owner directly to the National Highway Traffic Safety Administration (NHTSA) describing a safety concern about their vehicle. NHTSA collects these reports through its Vehicle Owner Defect Report (VOQ) system and publishes them publicly. Each complaint includes the affected component, the date and circumstances of the incident, whether the failure caused a crash or fire, and any reported injuries or deaths. The owner's full narrative description is included verbatim, NHTSA does not edit or moderate the descriptions.
The database below contains over 2,245,377 individual complaints. NHTSA's investigators monitor it for clusters of similar reports, when enough owners describe the same failure mode on the same vehicle, NHTSA may open a Preliminary Evaluation that can lead to a recall. Many of the largest recalls in U.S. history, including the Takata airbag recall and the Hyundai/Kia engine fire recalls, started as patterns visible in this complaint database years before they became formal recalls.
How to interpret what you read
A few principles for reading consumer complaints usefully:
- One complaint is anecdote; a hundred similar complaints is data. NHTSA does not investigate the truthfulness of any individual report, that's the job of the Office of Defects Investigation, which looks at the full pattern. When evaluating a vehicle, look for whether multiple owners describe the same chain of events.
- Crash, fire, injury, and death flags are owner-set. They are not verified by NHTSA. They are still useful as a filter, because owners who tick those boxes are typically reporting more serious incidents than those who don't.
- Component categories are NHTSA-assigned, not owner-assigned. NHTSA standardizes the component field so that complaints can be aggregated. The owner narrative often goes into more detail than the component category captures.
- Complaint volume scales with sales volume. A best-selling model will accumulate more raw complaints than a niche model even at the same defect rate. To compare across vehicles, look at complaints per 100,000 units sold, not raw counts.
If you've experienced a defect
File a complaint. NHTSA's investigators rely on this database to detect emerging defects, and useful complaints, specific, concrete, with dates and mileage and clear descriptions of what happened, feed directly into the agency's pattern detection. The form takes about 10 minutes and is at nhtsa.gov/recalls under "Report a Safety Problem." Your complaint becomes part of the same public record that this page is built from. Owners filing detailed VOQs are how recalls get triggered.
Read more from our blog
Showing 2,780 complaints for PORSCHE
Incident date: Sep 1, 2023
Headlight casing is cracked throughout. Micro cracks
Incident date: Sep 8, 2026
This engine EA839 is the same engine installed in Audi’s and which has a massive engine replacement going on now. It seems that the above engine has what is called piston slap or rocker arm failure which requires a complete engine replacement. The manufacturer knows of this problem and as of yet has not issued a recall leaving the customer with a 20,000 repair cost.
Incident date: Sep 5, 2026
This is a 2025 Porsche 911. The car came equipped with "Land Keep Assist" also referred to as "LKA". In operation it is at times terrible, and at other times genuinely frightening. The system, without warning, intervenes to change the direction of the vehicle by applying steering input. It is very, very, inaccurate and unreliable. When engaged it often is fooled by gaps in road paint markings... Read more
Incident date: Sep 5, 2026
This is a 2025 Porsche 911. The car came equipped with "Land Keep Assist" also referred to as "LKA". In operation it is at times terrible, and at other times genuinely frightening. The system, without warning, intervenes to change the direction of the vehicle by applying steering input. It is very, very, inaccurate and unreliable. When engaged it often is fooled by gaps in road paint markings... Read more
Incident date: Aug 19, 2026
COMPONENT THAT FAILED: A high-pressure fuel injector (cylinder 2). The failed injector and engine wiring harness are available for inspection on request. The vehicle is currently at an authorized dealer. WHAT HAPPENED: While driving at approximately 35-45 mph under light throttle in normal traffic, the engine began misfiring without warning. The misfire worsened rapidly over several seconds and t... Read more
Incident date: Aug 19, 2026
COMPONENT THAT FAILED: A high-pressure fuel injector (cylinder 2). The failed injector and engine wiring harness are available for inspection on request. The vehicle is currently at an authorized dealer. WHAT HAPPENED: While driving at approximately 35-45 mph under light throttle in normal traffic, the engine began misfiring without warning. The misfire worsened rapidly over several seconds and t... Read more
Incident date: Aug 24, 2026
Fuel smell filling the cabin due to cracked fuel pump. Likely associated with fuel pump cover recall notice (recall code AH06) Dealerships refused coverage.
Incident date: Aug 27, 2026
On my 2021 Porsche Cayenne Base, which is equipped with the 3.0L V6 EA839 engine, I brought the vehicle to the dealership for a recall service. During inspection, the dealership found a leaking water pump and quoted $8,500 for repairs. There were no visible signs of a coolant leak on the ground, indicating an internal seal failure. My independent technician confirmed that coolant is leaking inter... Read more
Incident date: Aug 27, 2026
On my 2021 Porsche Cayenne Base, which is equipped with the 3.0L V6 EA839 engine, I brought the vehicle to the dealership for a recall service. During inspection, the dealership found a leaking water pump and quoted $8,500 for repairs. There were no visible signs of a coolant leak on the ground, indicating an internal seal failure. My independent technician confirmed that coolant is leaking inter... Read more
Incident date: Aug 18, 2026
The contact owns a 2021 Porsche Cayenne. The contact stated that while driving at various speeds, the front driver's side seat belt independently tightened and loosened. The emergency light illuminated, and a seat belt warning chime sounded continuously. The vehicle was taken to a local dealer, where it was diagnosed that the seat belt assembly needed to be replaced. The vehicle was not repaired a... Read more
Incident date: Feb 1, 2025
Loss of power due to Injectors failure on acceleration. A reproducible pattern on HWY merges or passes for example. This is an issue that has been identified and experienced by other Porsche 992/718 owners. Issue discussed in the following thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 3, 2026
[XXX] the salesman at cars 4 your budget sold a 2016 Porsche VIN#[XXX] ON XXX to [XXX] DOBXXX. The vehicle's odometer was tampered with by [XXX] he had the miles rolled back by a friend of his. the customer has no idea this was done to the vehicle the miles were rolled back before the vehicle went to [XXX] auto auction were the vehicle went unsold [XXX] kept the vehicle and contiuned to drive it ... Read more
Incident date: Feb 1, 2025
Loss of power due to Injectors failure on acceleration. A reproducible pattern on HWY merges or passes for example. This is an issue that has been identified and experienced by other Porsche 992/718 owners. Issue discussed in the following thread: [XXX] INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6)
Incident date: Aug 26, 2026
The left usb-c port does not work and the rearview camera image may not display when the vehicle is placed in reverse. As such, the vehicle fails to comply with the requirements of Federal Motor Vehicle Safety Standard (FMVSS) number 111, "Rear Visibility."
Incident date: Jun 26, 2026
The contact owns a 2019 Porsche Cayenne. The contact stated that while reversing, the rear-view camera displayed an unknown red warning message. The vehicle was taken to the dealer, but the contact was unsure if the vehicle was inspected. The dealer had not provided a diagnostic test information. The contact was informed that parts were unavailable. The contact received notification of NHTSA Campa... Read more
Incident date: Aug 25, 2026
The contact owned a 2011 Porsche Panamera. The contact stated that while driving at 60 MPH, the steering wheel stiffened, the vehicle experienced a loss of motive power, gray smoke entered the cabin, and all warning lights illuminated. The contact immediately parked and exited the vehicle. A fire originated from under the passenger side of the engine compartment. The fire was extinguished using a ... Read more
Fire
Incident date: Aug 25, 2026
Over approximately the past month, the leather covering on the dashboard of my 2021 Porsche Cayenne has rapidly begun lifting, buckling, and separating across a substantial portion of the dashboard. The deformation has become increasingly pronounced in a short period of time despite normal use and careful maintenance of the vehicle. I am concerned that this may present a safety issue because the ... Read more
Incident date: Aug 25, 2026
Over approximately the past month, the leather covering on the dashboard of my 2021 Porsche Cayenne has rapidly begun lifting, buckling, and separating across a substantial portion of the dashboard. The deformation has become increasingly pronounced in a short period of time despite normal use and careful maintenance of the vehicle. I am concerned that this may present a safety issue because the ... Read more
Incident date: Aug 19, 2026
The contact owns a 2018 Porsche Macan. The contact stated that while driving or while the vehicle was parked, there was an abnormally strong fuel odor inside the vehicle, and the odor was coming from underneath the rear passenger’s seat. The contact raised the rear passenger’s seat and became aware that the cover of the fuel pump was wet. The contact had stopped driving the vehicle due to the ... Read more
Incident date: Jul 31, 2026
The backup camera will flip upside down or go completely blank or not work at all. I had my car in reverse and the camera didn’t come on and one time I flipped upside down and now it don’t work at all.
Incident date: Jul 31, 2026
The backup camera will flip upside down or go completely blank or not work at all. I had my car in reverse and the camera didn’t come on and one time I flipped upside down and now it don’t work at all.
Incident date: Jul 17, 2026
I want to report a series of premature material and component failures on my 2019 Porsche Macan (under the VIN given in this claim). In September 2025, our vehicle suffered a complete internal LED headlight blowout. When I explicitly asked my service advisor if this was a known manufacturer defect, I was told that this failure "occurs frequently" and that my only option was to pay full price for... Read more
Incident date: Jul 17, 2026
I want to report a series of premature material and component failures on my 2019 Porsche Macan (under the VIN given in this claim). In September 2025, our vehicle suffered a complete internal LED headlight blowout. When I explicitly asked my service advisor if this was a known manufacturer defect, I was told that this failure "occurs frequently" and that my only option was to pay full price for... Read more
Incident date: Aug 13, 2026
The vehicle is leaking fuel from the top of the tank, filling the cabin with fuel odor. I contacted the dealership due to the recall for the 2018 Macans with this exact issue and my vehicle matches ever symptom of the recall yet they are stating my vehicle is not included and I must pay out of pocket for towing, diagnostics and repairs.
Incident date: Jun 24, 2026
The dashboard has a clear outline of the passenger side airbag and the seam is ripping which is the structural/interior area. I took it to Porsche on June 24, 2026 and they are replacing the dashboard as of today August 17, 2026 they are telling me the dashboard will be here September 28, 2026. They are also claiming this isn't a safety issue. When it clearly is. This appears to the same issue as ... Read more
Incident date: Aug 4, 2026
A strong gasoline odor developed around my 2018 Porsche Macan while parked in a closed garage. Over several days, the odor became noticeable inside the passenger compartment and was strongest near the rear passenger seat. No check-engine light or other warning appeared. Because of the potential fire hazard, the vehicle was towed to an authorized Porsche dealer rather than driven. The dealer confi... Read more
Incident date: Aug 13, 2026
SUMMARY OF SAFETY DEFECT: Active, unmitigated toxic gasoline vapor leak inside the cabin of a 2004 Porsche Boxster, presenting an acute fire and toxic chemical exposure hazard upon filling the tank and starting the vehicle. DEALER & CORPORATE EVASION: Ignored Warnings: Dealership intake and repair orders (such as Frank's Automotive RO #XXX) logged raw fuel odors but omitted proper fuel syste... Read more
Incident date: Nov 11, 2024
I am filing a consumer protection complaint regarding a manufacturer defect and safety-related failure involving my 2020 Porsche Macan S. My vehicle experienced a complete LED headlight assembly failure, resulting in loss of illumination. An authorized Porsche dealership diagnosed the issue and confirmed that the entire headlight assembly must be replaced, at a cost of approximately $5,300 includi... Read more
Incident date: Nov 11, 2024
I am filing a consumer protection complaint regarding a manufacturer defect and safety-related failure involving my 2020 Porsche Macan S. My vehicle experienced a complete LED headlight assembly failure, resulting in loss of illumination. An authorized Porsche dealership diagnosed the issue and confirmed that the entire headlight assembly must be replaced, at a cost of approximately $5,300 includi... Read more
Incident date: Jan 8, 2026
Lane Departure Avoidance is jerking the vehicle aggressively back into the lane and is creating a serious safety concern. I have already scheduled maintenance with Tesla regarding this issue, but I was told that there was nothing they could do about it. The issue occurs when driving in a lane and needing to move over quickly or make an immediate lane adjustment. If the turn signal is not activate... Read more
Incident date: Feb 24, 2025
While driving on the highway, the check engine light illuminated. Approximately 5 to 10 minutes later, the battery warning light came on. Upon exiting the highway and coming to a stop at an intersection, the automatic engine Start/Stop system engaged and shut down the engine. When attempting to safely proceed, the vehicle suffered a complete electrical failure due to the 48V mild-hybrid eTorque sy... Read more
Incident date: Feb 24, 2025
I was driving my car my electrical system is throwing all kinds of code.my sftey restrain is coming on to check my seat belt .the car goes blank .it stop in the middle of the road.this car has a lot of issues.can some one help me with this I work at the cardiologist office .
Incident date: Feb 24, 2025
I was driving my car my electrical system is throwing all kinds of code.my sftey restrain is coming on to check my seat belt .the car goes blank .it stop in the middle of the road.this car has a lot of issues.can some one help me with this I work at the cardiologist office .
Incident date: Dec 19, 2025
I am reporting a safety concern involving the transmission in my 2022 Ford Bronco Sport equipped with the 1.5L engine and 8-speed automatic transmission (8F35). I purchased this vehicle new in May 2022 with approximately 6 miles on it. At approximately 83,000 miles, the vehicle displayed a “Powertrain Malfunction/Reduced Power” warning through FordPass. The notification stated that a transmis... Read more
Incident date: Dec 19, 2025
I am reporting a safety concern involving the transmission in my 2022 Ford Bronco Sport equipped with the 1.5L engine and 8-speed automatic transmission (8F35). I purchased this vehicle new in May 2022 with approximately 6 miles on it. At approximately 83,000 miles, the vehicle displayed a “Powertrain Malfunction/Reduced Power” warning through FordPass. The notification stated that a transmis... Read more
Incident date: Aug 2, 2026
The contact owns a 2026 Honda Passport. The contact stated that the wheel alignment was required due to an off-center steering wheel. The contact stated that on the second day of ownership, the vehicle shuddered, jerked, lurched, and hesitated while depressing the accelerator pedal. No warning lights were illuminated during the transmission failure. Additionally, the multi-view camera system malfu... Read more
Incident date: Feb 1, 2026
Hyundai Motor America has been notified of the safety issue through the Mississippi Attorney General’s Office, which required Hyundai to provide a written response within ten business days. Hyundai has not responded to the Attorney General, has not responded to follow‑up attempts, and has not provided any guidance or corrective action. The local dealership reports that Hyundai Corporate will n... Read more
Incident date: Jul 25, 2026
My 2025 Jeep Grand Cherokee 4xe suffered a catastrophic internal engine failure and set DTC P2338 ("Cylinder 3 Above Knock/Combustion Vibration Sensor Threshold"). Although my VIN is not included in Safety Recall 78C (NHTSA 25V-766), my vehicle experienced the same failure mode, symptoms, and diagnostic code associated with the recall. Stellantis' STAR Center reviewed the case, confirmed internal ... Read more
Incident date: Jul 25, 2026
My 2025 Jeep Grand Cherokee 4xe suffered a catastrophic internal engine failure and set DTC P2338 ("Cylinder 3 Above Knock/Combustion Vibration Sensor Threshold"). Although my VIN is not included in Safety Recall 78C (NHTSA 25V-766), my vehicle experienced the same failure mode, symptoms, and diagnostic code associated with the recall. Stellantis' STAR Center reviewed the case, confirmed internal ... Read more
Incident date: Jul 25, 2026
The entire information screen went black and the heads up display turned off while driving the car. The screen then intermittently flashed all warning lights as well as a "no service" message. The car continued to operate "normally".
Incident date: Jul 27, 2023
2021 GLE350 - 4JGFB4KB7MA355768 purchased December 30, 2024 with 35,000. miles. Current milage 61,933. There is a critical electrical/software defect in the MBUX system which has completely blacked out. This VIN# has not been placed on recall but it is suffering the same failure as previous models (Including NHTSA campaign #21V354 and #26V281000 and I believe it warrants further investigation. ... Read more
Incident date: Jul 27, 2023
2021 GLE350 - 4JGFB4KB7MA355768 purchased December 30, 2024 with 35,000. miles. Current milage 61,933. There is a critical electrical/software defect in the MBUX system which has completely blacked out. This VIN# has not been placed on recall but it is suffering the same failure as previous models (Including NHTSA campaign #21V354 and #26V281000 and I believe it warrants further investigation. ... Read more
Incident date: May 1, 2026
The contact owns a 2022 Infiniti QX50. The contact stated that upon parking and exiting the vehicle the horn proceeded to go off for 45 minutes until complete failure, and no warning lights were illuminated. The vehicle was taken to a local mechanic where it was diagnosed and the contact was advised that the circuits and fuses for horn operation were faulty and would need to be replaced. The manuf... Read more
Incident date: Jul 14, 2026
See safety recall from November 2025, no fix at this time
Incident date: Jul 22, 2025
The contact owns a 2015 Jeep Wrangler. The contact stated that while driving at an undisclosed speed, the vehicle failed to accelerate into a higher gear and went into LIMP Mode. The ABS warning light was illuminated on the instrument panel and was also illuminated prior to the failure. The vehicle was driven back to the residence. A few days later, the vehicle operated normally, but the failure r... Read more
Incident date: Jul 9, 2026
See attached document for complaint.
Incident date: Jul 11, 2026
I purchased the car in November 2025 from Carvana. By December, all the dashboard lights came on and no one can locate the problem. The car still runs but not to its optimum performance.
Incident date: Jul 1, 2026
The contact owns a 2024 Subaru Crosstrek equipped with Yokohama Tires, Tire Line: Geolandar G91, Tire Size: 225/60/R17, DOT Number: (N/A). The contact stated that while the vehicle was at the dealer for maintenance, the contact was informed that all four tires were cracked and were dry-rotted. The contact stated that the vehicle had been serviced by the same dealer six months prior to the failure,... Read more
Incident date: Jul 21, 2025
My car is violently shaking and completely stalling out in intersections when attempting to restart from an Auto-Stop.
Incident date: Jul 4, 2026
My name is [XXX], I live at [XXX]. I own a 2021 Honda Passport, VIN ending in [XXX]. Two serious safety issues: 1. The multifunction camera behind the windshield has failed with codes [XXX] and U0416-F8. This is the same known defect that is the subject of a class action lawsuit. The dealer quoted me $1700 to fix it. I have only had the car for two years and I should not have to pay this much for... Read more