TSB: CHEVROLET SIERRA 1500, SIERRA 2500, SILVERADO 1500, SILVERADO 2500 (2014–2019)

Bulletin N192265660-01 — March 25, 2020

Bulletin Details

Bulletin IDN192265660-01
ManufacturerCHEVROLET
ModelsSIERRA 1500, SIERRA 2500, SILVERADO 1500, SILVERADO 2500
Model Years2014–2019
Date IssuedMarch 25, 2020
Date Added to NHTSAApril 20, 2020
ComponentELECTRICAL SYSTEM
Vehicles Affected24 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

Customer Satisfaction Program - Certain 2014-2019 model year Chevrolet Silverado and GMC Sierra vehicles equipped with a power sliding rear window (RPO A48) may have areas of high electrical resistance on the rear defroster circuit. This

Affected Vehicles

MakeModelYearComponent
GMC SIERRA 1500 2019 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
GMC SIERRA 1500 2019 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2019 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
CHEVROLET SILVERADO 1500 2019 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2018 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
GMC SIERRA 1500 2018 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2018 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
CHEVROLET SILVERADO 1500 2018 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2017 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2017 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
CHEVROLET SILVERADO 1500 2017 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2017 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
GMC SIERRA 2500 2016 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2016 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
CHEVROLET SILVERADO 2500 2016 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
CHEVROLET SILVERADO 2500 2016 110000 ELECTRICAL SYSTEM
GMC SIERRA 2500 2015 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
GMC SIERRA 2500 2015 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 2500 2015 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
CHEVROLET SILVERADO 2500 2015 110000 ELECTRICAL SYSTEM
GMC SIERRA 1500 2014 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW
GMC SIERRA 1500 2014 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2014 110000 ELECTRICAL SYSTEM
CHEVROLET SILVERADO 1500 2014 138200 VISIBILITY:DEFROSTER/DEFOGGER/HVAC SYSTEM:REAR WINDOW

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What Should You Do?

If your vehicle is affected by this TSB, contact your authorized CHEVROLET dealer. Bring this bulletin ID (N192265660-01) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.