TSB: MERCEDES BENZ AMG C43, AMG C63, AMG C63 S, AMG C63S, C250, C250 D, C300, C300 4MATIC, C350, C350E, C450, C63S AMG (2016–2020)

Bulletin LI82.85-P-071023 — April 30, 2020

Bulletin Details

Bulletin IDLI82.85-P-071023
ManufacturerMERCEDES BENZ
ModelsAMG C43, AMG C63, AMG C63 S, AMG C63S, C250, C250 D, C300, C300 4MATIC, C350, C350E, C450, C63S AMG
Model Years2016–2020
Date IssuedApril 30, 2020
Date Added to NHTSAMay 18, 2020
ComponentEQUIPMENT
Vehicles Affected29 combinations

What is a TSB?

A Technical Service Bulletin is a document issued by the vehicle manufacturer to inform dealership technicians about a known issue and the recommended repair procedure. TSBs are not mandatory recalls — they serve as repair guidance for common problems.

If your vehicle has this issue, bring this bulletin ID to your dealer. If under warranty, the repair should be covered at no cost.

Summary

NTG5.5 Audio 20 with codes 355 and 357: Vehicle positioning inaccurate / implausible, route guidance not possible

Affected Vehicles

MakeModelYearComponent
MERCEDES-BENZ C300 2020 350000 EQUIPMENT
MERCEDES-BENZ C350 2020 350000 EQUIPMENT
MERCEDES-BENZ AMG C43 2019 350000 EQUIPMENT
MERCEDES-BENZ AMG C63 2019 350000 EQUIPMENT
MERCEDES-BENZ AMG C63 S 2019 350000 EQUIPMENT
MERCEDES-BENZ C300 2019 350000 EQUIPMENT
MERCEDES-BENZ C350E 2019 350000 EQUIPMENT
MERCEDES-BENZ AMG C43 2018 350000 EQUIPMENT
MERCEDES-BENZ AMG C63 2018 350000 EQUIPMENT
MERCEDES-BENZ AMG C63S 2018 350000 EQUIPMENT
MERCEDES-BENZ C250 D 2018 350000 EQUIPMENT
MERCEDES-BENZ C300 2018 350000 EQUIPMENT
MERCEDES-BENZ C300 4MATIC 2018 350000 EQUIPMENT
MERCEDES-BENZ C350E 2018 350000 EQUIPMENT
MERCEDES-BENZ AMG C43 2017 350000 EQUIPMENT
MERCEDES-BENZ AMG C63 2017 350000 EQUIPMENT
MERCEDES-BENZ C300 2017 350000 EQUIPMENT
MERCEDES-BENZ C350 2017 350000 EQUIPMENT
MERCEDES-BENZ C350E 2017 350000 EQUIPMENT
MERCEDES-BENZ C450 2017 350000 EQUIPMENT
MERCEDES-BENZ C63S AMG 2017 350000 EQUIPMENT
MERCEDES-BENZ AMG C43 2016 350000 EQUIPMENT
MERCEDES-BENZ AMG C63 2016 350000 EQUIPMENT
MERCEDES-BENZ C250 2016 350000 EQUIPMENT
MERCEDES-BENZ C300 2016 350000 EQUIPMENT
MERCEDES-BENZ C350 2016 350000 EQUIPMENT
MERCEDES-BENZ C350E 2016 350000 EQUIPMENT
MERCEDES-BENZ C450 2016 350000 EQUIPMENT
MERCEDES-BENZ C63S AMG 2016 350000 EQUIPMENT

Related MERCEDES BENZ Recalls

CampaignModelYearComponentSummary
GLS 450 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 580 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLS63 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
AMG GLE63 S 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...
GLE 450E 4MATIC 2026 AIR BAGS:PASSENGER SIDE FRONTAL:CUSHION Mercedes-Benz USA, LLC (MBUSA) is recalling certain 2026 GLE 350 4MATIC, GLE ...

What Should You Do?

If your vehicle is affected by this TSB, contact your authorized MERCEDES BENZ dealer. Bring this bulletin ID (LI82.85-P-071023) when you visit. If under warranty, the repair should be free. If your warranty has expired, ask about goodwill coverage — manufacturers sometimes cover TSB-related repairs beyond the warranty period.

Frequently Asked Questions

A recall is a mandatory safety fix — the manufacturer must repair every affected vehicle for free. A TSB is an advisory document that describes a known issue and the recommended fix, but repairs are not required. However, some TSBs eventually lead to recalls if the issue poses a safety risk. TSBs are generally issued for quality or performance problems, while recalls address safety defects.

If your vehicle is still under the manufacturer's warranty, TSB-related repairs are typically covered at no cost. If your warranty has expired, you can ask the dealer about goodwill or customer assistance programs. Many manufacturers will cover or partially cover repairs for well-known issues, especially if the TSB was issued recently or affects a large number of vehicles.

Check the make, model, and model year listed above against your vehicle. If they match, this bulletin likely applies. However, TSBs may only affect vehicles with specific production dates, VIN ranges, or configurations. Your dealer can confirm by entering your VIN into their service system, which will show all applicable TSBs and recalls.

This data comes from the National Highway Traffic Safety Administration (NHTSA). Manufacturers are required to submit copies of all communications (including TSBs) sent to their dealers to NHTSA. The agency makes this data publicly available as part of its vehicle safety monitoring program.