Welmate Lidocaine Numbing Cream
CPSC Recall #21-737 — April 22, 2021
Recall Summary
| Recall Number | 21-737 |
| Recall Date | April 22, 2021 |
| Remedy Type | Refund |
| Units Affected | About 15,000 |
| Manufacturer | Yash Pharmaceuticals, of India |
| Importer | One2Zee LLC, of Monroe, N.J. |
| Manufactured In | India |
Where It Was Sold
| Online at Amazon.com |
| Ebay.com |
| Walmart.com and wellspringmeds.com from August 2020 through March 2021 for about $20. |
Product
Welmate Lidocaine Numbing Cream
Description
This recall involves Welmate Lidocaine Numbing Cream in a 113 g (4 oz.) white jar with a blue, orange and green label and a white cap. “Welmate,” “5% Lidocaine,” the Welmate logo and UPC code 373581105045 or 373581000012 are printed on the label. The lot numbers and corresponding expiration dates included in the recall are printed on the underside of the jar as follows: Lot Numbers Expiration Dates ELNC2001 05/2022 ELNC2002 05/2022 EL5C2001 11/2022 EL5C2002 11/2022 EL5C2101 11/2022 EL5C2102 11/2022
Hazard
The packaging is not child resistant as required by the Poison Prevention Packaging Act. The pain relieving cream contains lidocaine, posing a risk of poisoning to young children if they put it on their skin or ingest it.
Incidents & Injuries
No incidents or injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled cream, store it in a safe location out of reach of children and contact YYBA for instructions on how to dispose of the product to receive a full refund. YYBA is directly notifying all known consumers who purchased the recalled product on eBay, Walmart and wellspringmeds.com. Amazon is directly notifying all customers who purchased the recalled product on Amazon.com.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.