WarmWave and Hunter Oscillating Ceramic Tower Heaters
CPSC Recall #22-168 — June 16, 2022
Recall Summary
| Recall Number | 22-168 |
| Recall Date | June 16, 2022 |
| Remedy Type | Refund |
| Units Affected | About 580,000 (In addition, about 37,580 in Canada) |
| Manufactured In | China |
Where It Was Sold
| Home Depot stores nationwide and online at Amazon.com |
| eBay |
| and other websites from September 2013 through February 2022 for about $30 to $40 depending on when purchased. |
Product
WarmWave and Hunter Oscillating Ceramic Tower Heaters
Description
This recall involves WarmWave and Hunter 18 inch 1,500-Watt Oscillating Ceramic Tower Heaters, under license to Sienhua Group (North America). The heaters are black with an automatic shutoff and two heat settings. The model number HPQ15G-M can be found on the silver ETL label on the bottom of the heater. The heaters are 18 inches tall.
Hazard
The ceramic tower heater’s cord and plug can overheat when in use, posing fire and burn hazards.
Incidents & Injuries
The firm has received eight customer reports of fire at the plug or cord and dozens of customer reports of the plug or cord overheating. There have been no reports of injury or death and one report of minor property damage.
Remedy Instructions
Consumers should immediately stop using the recalled heaters, unplug the unit, and follow the instructions online at (www.homeproductservice.com/recall) on how to properly sever the electrical cord to make the unit unusable, and contact the distributor, Sienhua Group (North America), to receive a prorated refund.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.