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Visual Presenters (sold as Image Presentation Cameras by Epson)

CPSC Recall #08-098 — November 20, 2007

Recall Summary

Recall Number08-098
Recall DateNovember 20, 2007
Remedy TypeInspect, Repair
Units AffectedAbout 54,000
ManufacturerELMO Co. Ltd., of Japan
Manufactured InJapan

Where It Was Sold

Elmo dealers
office supply stores and other retailers nationwide from December 1993 to June 2006 for between $2
600 and $9
000.

Product

Visual Presenters (sold as Image Presentation Cameras by Epson)

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), ELMO USA Corp. of Plainview, NY, and ELMO Co. Ltd., of Japan, are voluntarily recalling about 54,000 Visual Presenters (sold as Image Presentation Cameras by Epson). Improperly installed fluorescent top lights in the presenter can overheat, posing a fire hazard.Name of Product: Visual Presenters (sold as Image Presentation Cameras by Epson)Units: About 54,000Distributor: ELMO USA Corp. of Plainview, NYManufacturer: ELMO Co. Ltd., of JapanHazard: Improperly installed fluorescent top lights in the presenter can overheat, posing a fire hazard.Incidents/Injuries: None reported.Description: Visual presenters capture images to LCD panels, LCD projectors and TV monitors. The recall includes presenters sold under the ELMO, Epson, Doar Communications, Vtel and Tandberg brand names. The presenters were manufactured between December 1993 and December 2003. The manufacturer information is located on the side, rear and bottom of the main body of the following ELMO model numbers, EV-500AF, EV-400AF, EV-6000AF, EV-8000AF, HV-5000XG, HV-7000SX, HV-8000SX, EV-4400AF, HV-5100XG and Epson model ELPDC02.Sold by: Elmo dealers, office supply stores and other retailers nationwide from December 1993 to June 2006 for between $2,600 and $9,000.Manufactured in: JapanRemedy: Consumers should stop using the recalled visual presenters immediately and contact Elmo USA for all models except Epson. All Epson owners should contact Epson. Consumers with recalled units will receive a free inspection and repair.Consumer Contact: For additional information, contact Elmo USA at (877) 275-3566 between 9 a.m. and 5 p.m. ET Monday through Friday or visit the firm's website at www.elmousa.com. Epson customers should contact Epson at (800) 444-1498 between 7 a.m. and 5 p.m. PT Monday through Friday or visit the firm's website at www.epson.com.  

Hazard

Improperly installed fluorescent top lights in the presenter can overheat, posing a fire hazard.

Incidents & Injuries

None reported.

Remedy Instructions

Consumers should stop using the recalled visual presenters immediately and contact Elmo USA for all models except Epson. All Epson owners should contact Epson. Consumers with recalled units will receive a free inspection and repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Inspect, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Inspect, Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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