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Touch Point Oscillating Ceramic Heaters

CPSC Recall #11-277 — July 12, 2011

Recall Summary

Recall Number11-277
Recall DateJuly 12, 2011
Remedy TypeRefund
Units AffectedAbout 13,000 units (This recall was first announced in November 2010)
ImporterMeijer Inc., of Grand Rapids, Mich.
Manufactured InChina

Where It Was Sold

Meijer stores in Illinois
Indiana
Kentucky
Michigan and Ohio from October 2009 through April 2011 for about $25. Discount retailers
dollar stores
flea markets and retail liquidators nationwide sold the heaters from November 2010 through April 2011 for various prices. The heaters were sold after the original recall was announced in November 2010.

Product

Touch Point Oscillating Ceramic Heaters

Description

This announcement involves previously recalled Touch Point oscillating ceramic heaters with model number PTC-902. The grey/silver color heaters are about 10-inches tall, have a black screen across the front and controls on the top. The model number and UPC code 7-60236-58339 are printed on a metal label/plate on the bottom of the heater. Some models have an additional digit in the UPC code, making it a 12-digit code. In addition, some heaters will have a UPC code 7-13733-29222 sticker on the bottom of the packaging box.

Hazard

The oscillating mechanism in the heaters can short out, posing a fire hazard to consumers.

Incidents & Injuries

Meijer has received two reports of incidents involving fires that resulted in property damage. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled heaters and return them to the nearest Meijer retail store for a full refund of the purchase price. Consumers who purchased heaters from other retailers should contact Meijer to arrange a refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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