Thermador® Built-In Ovens
CPSC Recall #10-118 — January 20, 2010
Recall Summary
| Recall Number | 10-118 |
| Recall Date | January 20, 2010 |
| Remedy Type | Inspect, Repair |
| Units Affected | About 37,000 (This recall was first announced in June 2007) |
| Manufacturer | BSH Home Appliances Corp., of Huntington Beach, Calif. |
| Manufactured In | United States |
Where It Was Sold
| Appliance and specialty stores nationwide from June 2004 through July 2007 for between $3 |
| 000 and $4 |
| 400. |
Product
Thermador® Built-In Ovens
Description
The recall involves Thermador Brand built-in double ovens with model numbers C272B, C302B, SEC272, SEC302, SECD272 and SECD302 and serial numbers between FD8403 through FD8701. Model and serial numbers are located on the underside of the control panel.
Hazard
The ovens can have gaps in the insulation where overheating can occur and when used in the self-cleaning mode it can cause nearby cabinets to catch fire. This poses a fire hazard to consumers.
Incidents & Injuries
BSH Home Appliances has received three additional reports of incidents, including two that resulted in fires that damaged surrounding cabinets. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the oven's self-cleaning mode and contact the firm to schedule an inspection and free repair, if necessary.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Inspect, Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Inspect, Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.