System Sensor L-series low frequency Sounders and Strobes for residential apartments and commerci...
CPSC Recall #24-158 — March 14, 2024
Recall Summary
| Recall Number | 24-158 |
| Recall Date | March 14, 2024 |
| Remedy Type | Replace |
| Units Affected | About 29,000 |
| Manufacturer | Honeywell International Inc., of Charlotte, North Carolina and System Sensor, of St. Charles, Illinois |
| Manufactured In | Mexico |
Where It Was Sold
| Honeywell authorized System Sensor installers and fire equipment distributors nationwide from March 2023 through April 2023 for about $107. |
Product
System Sensor L-series low frequency Sounders and Strobes for residential apartments and commercial buildings
Description
This recall involves all Honeywell System Sounder L-series Low Frequency Sounders, Sounder Strobes, and Compact Sounders. The sounder and strobes are square, with white and red plastic housings, listed for wall mounting and measure about 5.6 by 4.7 inches for the sounders and strobes and about 5.3 by 3.5 inches for the compact sounder. The model number, date codes and “System Sensor” are printed on the product label and carton. Date codes 3034 and 3035 and the following models are included in this recall: HWL-LF, HWL-LF-BP10, HRL-LF, HRL-LF-BP10, HGWL-LF-BP10, P2WL-LF.
Hazard
The sounders and strobes can malfunction and cause the fire alarm system to fail to alert consumers of a fire.
Incidents & Injuries
Honeywell has received two reports of low or no sound output during installation. No injuries have been reported.
Remedy Instructions
Consumers should contact the firm to arrange for a free inspection and free repair.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.