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Switchback and Trigger Action travel mugs

CPSC Recall #25-063 - December 12, 2024

Recall Summary

Recall Number25-063
Recall DateDecember 12, 2024
Remedy TypeReplace
Units AffectedAbout 2.6 million
ImporterPMI WW Brands LLC, dba Stanley 1913, of Seattle, Washington
Manufactured InChina

Where It Was Sold

Amazon.com
Walmart
Dick’s Sporting Goods
Target and other stores nationwide and online from June 2016 through December 2024 for between $20 and $50
depending on the model.

Product

Switchback and Trigger Action travel mugs

Description

This recall involves all Stanley Switchback and Trigger Action stainless steel travel mugs sold in the United States. The recalled double-walled mugs were sold in a variety of colors, including white, black and green, in 12 oz., 16 oz. and 20 oz. sizes with a polypropylene lid. The Stanley logo appears on the front and bottom of the mug. The recalled mugs have one of the following product identification numbers printed on the bottom of the mug. NameSizeProduct Identification NumberSwitchback12 ounces20-0143716 ounces20-01436, 20-02211Trigger Action12 ounces20-02033, 20-02779, 20-0282516 ounces20-02030, 20-02745, 20-0295720 ounces20-02034, 20-02746 

Hazard

These mug's lid threads can shrink when exposed to heat and torque, causing the lid to detach during use, posing a burn hazard.

Incidents & Injuries

Stanley has received 91 reports worldwide, including 16 in the U.S., of the recalled travel mugs’ lids detaching during use, resulting in 38 burn injuries worldwide, including two burn injuries in the U.S., with 11 consumers worldwide requiring medical attention.

Remedy Instructions

Consumers should immediately stop using the recalled travel mugs and contact Stanley to receive a free replacement lid, including shipping.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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