Sump Pumps sold under Utilitech, Do It and Star Water Systems brands
CPSC Recall #20-069 — February 6, 2020
Recall Summary
| Recall Number | 20-069 |
| Recall Date | February 6, 2020 |
| Remedy Type | Refund |
| Units Affected | About 33,000 |
| Manufacturer | Junhe Pumps Holding Co., Ltd., of China |
| Importer | Star Water Systems, of Kendallville, Ind. |
| Manufactured In | China |
Where It Was Sold
| Lowe’s |
| Do It Best |
| Orscheln Farm & Home |
| HEP Sales |
| Carter Lumber |
| Theisen’s |
| Falder’s |
| Big R |
| Holmes Lumber |
| Schlemmer Hardware |
| Elnes Marketing |
| JFW Sales & Marketing |
| and MK Enterprises and online at Amazon.com from June 2014 through December 2019 for about $100. |
Product
Sump Pumps sold under Utilitech, Do It and Star Water Systems brands
Description
This recall involves pedestal sump pumps that are used in residential de-watering. The sump pumps are sold under three brand names: Utilitech, Do It and Star Water Systems. The model and manufacture date codes are printed on the nameplate on the sump pump. Only the following model numbers, date codes and UPC codes of the pumps are included in the recall: Brand Name Model # Manufacturing Date Codes UPC Codes Utilitech #148009 1017 - 0219 054757098483 Do It #433063 0214 - 0219 009326405087 Star Water Systems #3CEH 0715 - 0219 054757000721
Hazard
The sump pumps can overheat, posing a risk of fire.
Incidents & Injuries
The firm has received six reports of the recalled sump pumps smoking. No injuries have been reported.
Remedy Instructions
Consumers should immediately unplug the recalled sump pumps and contact Star Water Systems for instructions to disable their pump and to obtain a full refund.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.