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Succulent plant-shaped decorative candles in a pot

CPSC Recall #10-264 — June 14, 2010

Recall Summary

Recall Number10-264
Recall DateJune 14, 2010
Remedy TypeRefund
Units AffectedAbout 5,400 in the U.S. and about 90 in Canada
ImporterCrate and Barrel, a division of Euromarket Designs Inc., of Northbrook, Ill.
Manufactured InChina

Where It Was Sold

Crate and Barrel stores and online at www.crateandbarrel.com from February 2010 through April 2010 for about $7.

Product

Succulent plant-shaped decorative candles in a pot

Description

This recall involves a set of nine succulent plant-shaped green candles in clay pots that were sold in a black container with a SKU number of 557-806. The SKU numbers are on the bottom of the original packaging.

Hazard

The wax in this candle melts quickly inside and overflows outside the pot and can ignite, posing a serious burn and fire hazard to consumers.

Incidents & Injuries

The firm has received one report of the wax igniting. No injuries or property damage were reported.

Remedy Instructions

Consumers should immediately stop using the candles and return the product to any Crate and Barrel store for a full refund. Consumers who purchased the recalled candles through Crate and Barrel's catalog or on the firm's Web site should contact Crate and Barrel to arrange to return the candles for a full refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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