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Strategy 1500 PSI Mobile Pressure Washer

CPSC Recall #04-521 - December 9, 2003

Recall Summary

Recall Number04-521
Recall DateDecember 9, 2003
Remedy TypeRefund, Replace
Units Affected38,000
ManufacturerShanghai Mei Hao Electric Appliance Co. Ltd., Shanghai, China
ImporterSK Enterprises, Inc., Newburgh, New York

Where It Was Sold

Directly through QVC
Inc. to consumers via Internet and television.

Product

Strategy 1500 PSI Mobile Pressure Washer

Description

In cooperation with the U.S. Consumer Product Safety Commission (CPSC), SK Enterprises, Inc. of Newburgh, New York is voluntarily recalling 38,000 Strategy 1500 PSI Mobile Pressure Washers. Overheating of the pressure washers poses a potential for fire and personal injury.Name of Product: Strategy 1500 PSI Mobile Pressure WasherUnits: 38,000Manufacturer: Shanghai Mei Hao Electric Appliance Co. Ltd., Shanghai, ChinaImporter: SK Enterprises, Inc., Newburgh, New YorkHazard: Overheating, posing a potential for fire and personal injury.Incidents/Injuries: QVC received 15 reports of overheating. No injuries or property damage have occurred.Description: These blue and gray electric pressure washers are labeled "Strategy 1500 PSI Powerwasher" and were sold as QVC item number V16257.Sold At: Directly through QVC, Inc. to consumers via Internet and television.Remedy: QVC is contacting each purchaser by direct mail to arrange for the return of each pressure washer for a full credit or refund.Consumer Contact: Call QVC Customer Service at (800) 367-9444 or visit their website www.qvc.com.Media Contact: Brandon Hamm, (484) 701-8748

Hazard

Overheating, posing a potential for fire and personal injury.

Incidents & Injuries

QVC received 15 reports of overheating. No injuries or property damage have occurred.

Remedy Instructions

QVC is contacting each purchaser by direct mail to arrange for the return of each pressure washer for a full credit or refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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