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Step2® Whisper Ride Touring Wagon™

CPSC Recall #14-020 - November 13, 2013

Recall Summary

Recall Number14-020
Recall DateNovember 13, 2013
Remedy TypeRepair
Units AffectedAbout 14,000
Manufactured InUSA

Where It Was Sold

Toys R Us stores nationwide and online at ToysRUs.com from February 2013 to August 2013 for about $130.

Product

Step2® Whisper Ride Touring Wagon™

Description

The removable blue seat backs on the two-seat Whisper Ride Touring Wagon can detach. There are reports of children falling out of the wagons.

Hazard

The removable blue seat backs can detach and allow the child in the wagon to fall out, posing a fall hazard.

Incidents & Injuries

Step2 has received 29 reports of the seat back detaching, 28 of which resulted in children falling out of the wagon.  Fourteen of these resulted in bumped heads and nine resulted in bruises, scratches or lacerations.  

Remedy Instructions

Consumers should immediately stop using the wagon and inspect it to determine if the seat belt is attached to the removable blue seat back.  If so, the wagon is included in this recall. Consumers with the recalled wagons should contact Step2 to obtain a free repair kit.  

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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