SR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles
CPSC Recall #14-215 — June 25, 2014
Recall Summary
| Recall Number | 14-215 |
| Recall Date | June 25, 2014 |
| Remedy Type | Repair, Replace |
| Units Affected | About 5,200 forks on Scott bicycles and about 120,000 forks on Trek bicycles |
| Manufactured In | China and Taiwan |
Where It Was Sold
| Bicycle stores nationwide from October 2010 to November 2013 for between $450 and $1 |
| 100 for Scott bicycles and from May 2010 to June 2014 for between $600 and $1 |
| 370 for Trek bicycles. |
Product
SR Suntour forks on model year 2011 through 2013 Scott and Trek bicycles
Description
Front forks on 13 models of Scott and 11 models of Trek 2011, 2012 and 2013 bicycles can break.
Hazard
The front fork can break, posing a crash hazard.
Incidents & Injuries
Scott has received one report of a broken SR Suntour fork. No injuries were reported. Trek has received 28 reports of broken forks. Five injuries have been reported, including minor bruises, a separated shoulder and broken bones.
Remedy Instructions
Consumers should immediately stop using the recalled bicycles. Consumers with recalled Scott bicycles should take them to an authorized Scott dealer for a free repair of the NEX model or a free replacement lower fork for the NCX model. Consumers with recalled Trek bicycles should take them to an authorized Trek dealer for a free repair of NEX, XCM and XCT models or a free replacement of the NRX model.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair, Replace) at no cost to you.
Yes. If you were injured by a defective consumer product — whether recalled or not — you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.