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Slow Cookers

CPSC Recall #10-328 — August 30, 2010

Recall Summary

Recall Number10-328
Recall DateAugust 30, 2010
Remedy TypeRefund
Units AffectedAbout 25,000
ImporterSensio Inc. of Montreal, Quebec, Canada.
Manufactured InChina

Where It Was Sold

Kohl's Department stores from July 2009 through December 2009 for between $20 and $40.

Product

Slow Cookers

Description

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.Name of Product: Slow CookersUnits: About 25,000Importer/Distributor: Sensio Inc. of Montreal, Quebec, CanadaHazard: The slow cooker's control panel can overheat and melt, posing a fire hazard.Incidents/Injuries: Sensio has received 60 reports of the control panels of the slow cookers smoking, melting and sparking and three reports of panels catching fire. Fourteen incidents resulted in minor damage to countertops. No injuries have been reported.Description: This recall involves the Bella Kitchen 5-quart programmable slow cookers. Only slow cookers with model number WJ-5000DE and date codes 0907 or 0909 are included in this recall. The slow cookers are black and "Bella Kitchen" is marked on the control panel. The model number and the four-digit date code are printed on a label on the underside.Sold exclusively at: Kohl's Department stores from July 2009 through December 2009 for between $20 and $40.Manufactured in: ChinaRemedy: Consumers should stop using the slow cooker immediately, unplug it and contact Sensio for information on receiving a full refund.Consumer Contact: For additional information, contact Sensio toll-free at (888) 296-9675 between 8:30 a.m. and 4:15 p.m. CT Monday through Friday or visit the firm's website at www.acbpromotions.com/sensiorecall.

Hazard

The slow cooker's control panel can overheat and melt, posing a fire hazard.

Incidents & Injuries

Sensio has received 60 reports of the control panels of the slow cookers smoking, melting and sparking and three reports of panels catching fire. Fourteen incidents resulted in minor damage to countertops. No injuries have been reported.

Remedy Instructions

Consumers should stop using the slow cooker immediately, unplug it and contact Sensio for information on receiving a full refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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