Series I power adapters for Skylight digital photo frames
CPSC Recall #20-707 - November 7, 2019
Recall Summary
| Recall Number | 20-707 |
| Recall Date | November 7, 2019 |
| Remedy Type | Replace |
| Units Affected | About 65,000 (In addition, about 159 were sold in Canada) |
| Importer | Glimpse LLC, d/b/a Skylight, of San Francisco, Calif. |
| Manufactured In | China |
Where It Was Sold
| Online at www.skylightframe.com and Amazon.com |
| and in Von Maur stores nationwide from April 2018 through March 2019 for about $160 with the digital photo frame. |
Product
Series I power adapters for Skylight digital photo frames
Description
This recall involves the Series I power adapters sold with Skylight digital photo frames. The power adapters are black and have a circular indentation on the side. UPC code 679113611535 can be found on the packaging. Only the Series I adapters are included in this recall.
Hazard
The power adapter casing can break when plugged into an electrical outlet, exposing its metal prongs, posing an electrical shock hazard.
Incidents & Injuries
Skylight has received eight reports of adapters breaking and exposing their metal prongs, including one report of an electric shock to a consumer.
Remedy Instructions
Consumers should immediately stop using the recalled adapters and contact Skylight for instructions on proper disposal and how to receive a free replacement adapter. Skylight is contacting all known purchasers directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.
No, you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.