Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)]
CPSC Recall #06-258 — September 13, 2006
Recall Summary
| Recall Number | 06-258 |
| Recall Date | September 13, 2006 |
| Remedy Type | Repair |
| Units Affected | About 23,500 |
| Manufacturer | Segway Inc., of Bedford, N.H. |
| Manufactured In | United States |
Where It Was Sold
| Segway authorized dealers and distributors |
| directly from Segway Inc. |
| and by certain resellers from March 2002 through mid-September 2006 for prices ranging from $4 |
| 000 to $5 |
| 500. |
Product
Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)]
Description
WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Segway Inc., of Bedford, N.H., is voluntarily recalling about 23,500 Segway Personal Transporters (PT) [also known as the Segway Human Transporter (HT)]. The personal transporter can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall. This can occur when the device is tilted back by the Speed Limiter and the rider comes off and then back onto the device within a short period of time.Name of Product: Segway Personal Transporter (PT) [also known as the Segway Human Transporter (HT)]Units: About 23,500Manufacturer: Segway Inc., of Bedford, N.H.Hazard: The personal transporter can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall. This can occur when the device is tilted back by the Speed Limiter and the rider comes off and then back onto the device within a short period of time.Incidents/Injuries: Segway Inc. has received six reports of the personal transporter not operating properly, resulting in injuries to the head and wrist of users.Description: This recall involves all Segway PT i167, i170 and i180 ("i Series") models, the p133 ("p Series"), XT ("cross-terrain transporter"), GT ("golf transporter") and i2 models. These units were sold to consumers and commercial customers. All e167 ("e Series") models, which were sold to commercial users, also are included in this recall. No other models are involved in this recall. The name, "Segway", appears on the front bumper and/or on the handlebars of the personal transporter.Sold through: Segway authorized dealers and distributors, directly from Segway Inc., and by certain resellers from March 2002 through mid-September 2006 for prices ranging from $4,000 to $5,500.Manufactured in: United StatesRemedy: Consumers should stop using the Segway PT immediately and contact the company to receive a free software upgrade.Consumer Contact: Call Segway Inc. at (800) 750-6557 between 8 a.m. and 6 p.m. ET Monday through Friday, or visit www.segway.com. Segway Inc. and Segway authorized dealers and distributors are directly notifying owners of these products.
Hazard
The personal transporter can unexpectedly apply reverse torque to the wheels, which can cause a rider to fall. This can occur when the device is tilted back by the Speed Limiter and the rider comes off and then back onto the device within a short period of time.
Incidents & Injuries
Segway Inc. has received six reports of the personal transporter not operating properly, resulting in injuries to the head and wrist of users.
Remedy Instructions
Consumers should stop using the Segway PT immediately and contact the company to receive a free software upgrade.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.