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Sandals

CPSC Recall #15-254 — September 29, 2015

Recall Summary

Recall Number15-254
Recall DateSeptember 29, 2015
Remedy TypeRefund
Units AffectedAbout 570 in the United States (in addition, 3 were sold in Canada) (Madewell recalled 50,600 women's Sightseer sandals in August 2015 for the same hazard)
ImporterMadewell Inc., of New York, N.Y.
Manufactured InBrazil

Where It Was Sold

Madewell stores nationwide and online at madewell.com from April 2015 through August 2015 for about $100.

Product

Sandals

Description

The metal shank in Madewell Katya model sandals can dislodge and break through bottom of the outsole.

Hazard

The metal shank can dislodge and break through bottom of the outsole, posing a fall hazard.

Incidents & Injuries

The firm has received one report of a metal shank dislodging and breaking through the bottom of the outsole. No injuries have been reported. 

Remedy Instructions

Consumers should immediately stop using the recalled shoes and contact Madewell to return them for a full refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

Furniture tip-overs are a leading cause of pediatric injuries in the U.S., particularly dressers, bookcases, and television stands. CPSC data shows that a child dies approximately every two weeks from a furniture or TV tip-over. Unstable high chairs, baby swings, and bouncers are also frequent recall subjects due to fall risks. ASTM International standards now require that certain furniture must meet tip-over resistance standards, and CPSC has been actively pursuing mandatory requirements for dressers and chests. If you have furniture that was not recalled but feels unstable, wall-anchoring kits are widely available at hardware stores.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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