Ruggable shag area rugs
CPSC Recall #19-741 — April 25, 2019
Recall Summary
| Recall Number | 19-741 |
| Recall Date | April 25, 2019 |
| Remedy Type | Refund, Replace |
| Units Affected | About 6,200 |
| Importer | Ruggable LLC, of Gardena, Calif., and Masterpiece Art Gallery Inc., dba Crystal Art Gallery, of Vernon, Calif. |
| Manufactured In | China |
Where It Was Sold
| Online through Ruggable.com |
| Amazon.com |
| Americanartdecor.com |
| Overstock.com and Wayfair.com from July 2018 through January 2019 for about $200. |
Product
Ruggable shag area rugs
Description
This recall involves three models of Ruggable-brand area rugs: the shag vintage crème, the shag ivory and the luxury shag white. The two-piece rugs measure about 5 feet by 7 feet. The top shag rug cover is made of furry yarn and the bottom piece is an anti-slip floor pad. The shag rug cover was also sold separately. Ruggable, 100% Acrylic face fiber content and “Made in China” are printed on a label on the underside of the product
Hazard
The rug’s shag cover fails to meet the federal flammability standard for carpets and rugs, posing a fire hazard.
Incidents & Injuries
None reported
Remedy Instructions
Consumers should immediately stop using the recalled rugs and contact Ruggable for instructions on how to receive a full refund of the purchase price or a free replacement rug cover, including shipping. Ruggable is contacting all known purchasers directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.