Royal Sovereign/Royal Centurian portable air conditioners
CPSC Recall #22-037 - December 22, 2021
Recall Summary
| Recall Number | 22-037 |
| Recall Date | December 22, 2021 |
| Remedy Type | Refund |
| Units Affected | About 33,570 |
| Importer | Royal Sovereign |
| Manufactured In | China |
Where It Was Sold
| The recalled portable air conditioners were sold online at Amazon.com and in Sears |
| COSTCO |
| Home Depot |
| BJ’s Wholesale Club |
| and Best Buy stores nationwide from March 2008 through August 2014 for about $290. |
Product
Royal Sovereign/Royal Centurian portable air conditioners
Description
WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission (CPSC) and Royal Sovereign International Inc., of Rockleigh, New Jersey are announcing the recall of about 33,570 portable air conditioners. A faulty drain motor in the air conditioners can ignite the plastic enclosure of the unit, posing fire and burn hazards to consumers and risk of serious injury or death.Royal Sovereign is aware of 11 reports of the portable air conditioners catching fire or smoking during use resulting in over $1 million in property damage, two injuries and one death due to smoke inhalation. On August 24, 2016, a woman died from smoke-related injuries and her two children were injured after their Royal Sovereign air conditioner caught fire. This recall involves the following models of portable air conditioners: Model NumbersPAC-3012PAC-3012 RBARP-3012ARP-3012 KITARP-3012SARP-3014ARP-3014 SC The model number is printed on the name plate sticker on the back of the portable air conditioners. The recalled portable air conditioners were sold online at Amazon.com and in Sears, COSTCO, Home Depot, BJ’s Wholesale Club, and Best Buy stores nationwide from March 2008 through August 2014 for about $290. Consumers should immediately stop using the recalled portable air conditioners, unplug the unit, follow the instructions online at www.Recall-PAC3012.com for properly severing the electrical cord rendering the unit unusable, and contact Royal Sovereign for a pro-rated refund based on the age of the portable air conditioner. Failure to unplug the unit could result in shock, electrocution, or death. Royal Sovereign is the importer of the recalled portable air conditioners, which were manufactured in China.Contact Royal Sovereign toll-free at 833-947-3699 from 9 a.m. to 5 p.m. ET, Monday through Friday, or online at www.Recall-PAC3012.com or https://www.royalsovereign.com and click on “Recall Information” at the top of the page for more information.
Hazard
A faulty drain motor in the air conditioners can ignite the plastic enclosure of the unit, posing fire and burn hazards to consumers and risk of serious injury or death.
Incidents & Injuries
Royal Sovereign is aware of 11 reports of the portable air conditioners catching fire or smoking during use resulting in over $1 million in property damage, two injuries and one death due to smoke inhalation.
Remedy Instructions
Consumers should immediately stop using the recalled portable air conditioners, unplug the unit, follow the instructions online at www.Recall-PAC3012.com for properly severing the electrical cord rendering the unit unusable, and contact Royal Sovereign for a pro-rated refund based on the age of the portable air conditioner. Failure to unplug the unit could result in shock, electrocution, or death.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.