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Ring Video Doorbells (2nd Generation)

CPSC Recall #21-028 - November 10, 2020

Recall Summary

Recall Number21-028
Recall DateNovember 10, 2020
Remedy TypeNew Instructions
Units AffectedAbout 350,000 (In addition, about 8,700 were sold in Canada)
ImporterRing LLC, of Santa Monica, Calif.
Manufactured InChina

Where It Was Sold

Electronics and home goods stores nationwide and online at Amazon.com and Ring.com from June 2020 through October 2020 for approximately $100.

Product

Ring Video Doorbells (2nd Generation)

Description

This recall involves Ring Video Doorbell (2nd Generation), model number 5UM5E5 smart doorbell cameras.  The video doorbells have a blue ring at the front and come in two colors: “satin nickel” (black and silver) and “venetian bronze” (black and bronze).  They were sold with a mounting bracket and a USB charging cable.  The two-way audio doorbell can be hardwired or battery-powered and supports night vision.  The Ring logo is printed on the bottom front of the doorbell and the model and S/N are on a label on the back of the doorbell and the outer packaging.  Consumers can determine if their doorbell is included in this recall by entering the doorbell’s serial number at http://support.ring.com/ring-2nd-gen-recall. Only Ring Video Doorbell (2nd Generation) models with certain serial numbers are included.

Hazard

The video doorbell’s battery can overheat when the incorrect screws are used for installation, posing fire and burn hazards.

Incidents & Injuries

Ring has received 85 incident reports of incorrect doorbell screws installed with 23 of those doorbells igniting, resulting in minor property damage.  The firm has received eight reports of minor burns.

Remedy Instructions

Consumers should immediately stop installing the recalled video doorbells and contact Ring for revised installation instructions or download them here.  Consumers can check if their video doorbell is part of this recall through Ring’s website or app.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a New Instructions at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (New Instructions) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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