Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
CPSC Recall #21-768 — July 27, 2021
Recall Summary
| Recall Number | 21-768 |
| Recall Date | July 27, 2021 |
| Remedy Type | Repair |
| Units Affected | About 4 million (In addition, about 172,600 in Canada) |
| Importer | Facebook Technologies LLC, of Menlo Park, Calif. |
| Manufactured In | China |
Where It Was Sold
| BestBuy |
| GameStop |
| Target |
| Walmart |
| and other retailers |
| and online at Oculus.com |
| Amazon.com |
| BestBuy.com |
| Gamestop.com |
| Target.com |
| and Walmart.com between October 2020 and July 2021. The foam facial interfaces which were included with headsets sold for between $300 and $400 |
| depending on the model; about $20 for a facial interface sold individually; and about $40 as part of a Fit Pack. |
Product
Removable Foam Facial Interfaces for Oculus Quest 2 Virtual Reality Headsets
Description
This recall involves Oculus Quest 2 Virtual Reality Headsets removable foam facial interfaces, included with a purchase of Oculus Quest 2 Headsets, and sold separately as a “Quest 2 Standard Facial Interface” or in a “Quest 2 Fit Pack.” Only headsets with the SKUs in the table below or the serial numbers identified below are included in the recall. The SKU and serial number are located on a label on the retail packaging of the headset. Additionally, the serial number can be found on the user’s account, on the Oculus app or on the headset. For instructions on locating the headset serial number consumers should go to https://support.oculus.com/articles/getting-started/getting-started-with-quest-2/serial-numbers-quest-2/. Product DescriptionSKUOculus Quest 2, 64 GB, US/TW, Type-A301-00350-01Oculus Quest 2, 256 GB, US/TW, Type-A301-00351-01Oculus Quest 2, Accy, Standard Facial Interface, Global301-00409-01Oculus Quest 2, Accy, Fit Pack, Global301-00374-01Oculus Quest 2, Enterprise, 256 GB, US/CA/TW, Type-A301-00402-01 Affected headset serial numbersHeadset serial numbers that start with “1WMHH” and end with a number below “1264” The foam interface is black in color and is attached to the Oculus Quest 2 headset, and is the interface between the headset and the user’s face. Unit numbers above include facial interfaces manufactured for sale with headsets and to be sold separately, as well as warranty replacements. For additional information visit the Oculus blog at https://www.oculus.com/community-letter/.
Hazard
The foam facial interfaces can cause facial skin irritation and reactions including rashes, swelling, burning, itching, hives, and bumps.
Incidents & Injuries
The firm has received approximately 5,716 reports of incidents of skin irritation and approximately 45 reports of consumers that required medical attention.
Remedy Instructions
Consumers who experience a skin irritation or reaction should immediately stop using the recalled foam facial interface, and all consumers should contact Facebook Technologies to receive a free silicone cover. Facebook Technologies is contacting all Quest 2 users directly.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.