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Recreational Off-Highway Vehicles (ROVs)

CPSC Recall #16-257 — September 1, 2016

Recall Summary

Recall Number16-257
Recall DateSeptember 1, 2016
Remedy TypeRepair
Units AffectedAbout 13,000 (including the 2, 230 vehicles previously recalled on December 2015.)
ImporterPolaris Industries Inc., of Medina, Minn.
Manufactured InU.S. and Mexico

Where It Was Sold

Polaris dealers nationwide from August 2015 through July 2016 for between $25
000 and $27
500.

Product

Recreational Off-Highway Vehicles (ROVs)

Description

This recall involves all model year 2016 Polaris RZR XP Turbo and RZR XP 4 Turbo recreational off-highway vehicles. The ROVs were sold in blue, gray, orange and red and have two or four seats and a rear box. “RZR” is printed on the rear box or on the right and left rear fenders and “Turbo” on the hood or on the right and left front fenders. “Polaris” is stamped onto the front grill. All model and Vehicle Identification Numbers (VINs) are included in this recall. To check for recalled vehicles visit www.polaris.com.

Hazard

The vehicles' engine can overheat and turbo system’s drain tube can loosen, posing a fire hazard.

Incidents & Injuries

Polaris has received 19 reports of the ROVs catching on fire, resulting in six reports of burn injuries. One of the reported fires occurred in Utah’s American Fork Canyon, which led to a young child suffering severe burns and 15 acres of forest land being destroyed. 

Remedy Instructions

Consumers should immediately stop using the recalled ROVs and contact Polaris to schedule a free repair. Consumers will receive an extended warranty on each repaired RZR Turbo and a discount towards the purchase of a new vehicle. 

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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