Razor Icon electric scooters
CPSC Recall #24-313 — July 25, 2024
Recall Summary
| Recall Number | 24-313 |
| Recall Date | July 25, 2024 |
| Remedy Type | Refund |
| Units Affected | About 7,300 |
| Manufacturer | Razor USA LLC, of Cerritos, Calif. |
| Importer | Razor USA LLC, of Cerritos, Calif. |
| Manufactured In | China |
Where It Was Sold
| Target |
| Walmart |
| Best Buy |
| and other stores nationwide and online at Amazon.com |
| Walmart.com |
| Razor.com and other websites from September 2022 through March 2024 for about $600. |
Product
Razor Icon electric scooters
Description
This recall involves all Razor Icon electric scooters with the following model and serial numbers. The model number is printed in the lower right corner of the label located on the bottom of the deck. The serial number is printed below the bar code on the same label with “31”, and on the back of the charger. Model NumbersSerial Numbers (first 8 digits)1311000331EK30-01 or 31EK30-021311000531EK30-01 or 31EK30-021311004031EK20-01 or 31EK20-021311004231EK20-01 or 31EK20-021311006031EK60-011311006131EK60-011311006231EK90-011311006331EK90-011311008431EK10-01The Razor Icons were sold in the following colors: black, blue, orange, pink and red. Razor is printed in large lettering on the stem of the handlebars and the floorboard.Note: Lithium-ion batteries should be disposed of in accordance with any local and state ordinances, following the procedures established by your municipal recycling center for lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this battery in the trash.
Hazard
The downtube of the recalled electric scooter can separate from the floorboard during use, posing a fall hazard.
Incidents & Injuries
The firm has received 34 reports of partial or complete downtube separation with two reported injuries, including bruising.
Remedy Instructions
Consumers should immediately stop using the recalled scooters and contact Razor to receive a refund or coupon. Consumers with proof of purchase for recalled scooters bought on or after March 11, 2023, can receive a full refund. All other consumers can request a $700 coupon for a future purchase on razor.com or a $300 refund. Consumers will be asked to remove the handlebar, and return only the handlebar to Razor. Razor will send consumers a prepaid shipping label and pouch for the return. The scooter’s lithium-ion batteries must be disposed of in accordance with any local and state laws, and not in the trash. The rest of the scooter should be disposed of separately in accordance with any local and state laws.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.
No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.