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Quest Commercial Juice Dispensers

CPSC Recall #09-771 — September 23, 2009

Recall Summary

Recall Number09-771
Recall DateSeptember 23, 2009
Remedy TypeRepair
Units AffectedAbout 14,000
ManufacturerIMI Cornelius, of Osseo, Minn.
Manufactured InUnited States

Where It Was Sold

Commercial customers for installation in hospitality and other food service establishments nationwide from February 2001 through August 2006 for about $2
000 (2-flavor unit) or about $3
200 (4-flavor unit).

Product

Quest Commercial Juice Dispensers

Description

The recalled commercial juice dispensers have two or four dispensing valves with an illuminated or opaque rounded front cover. Dispensers with serial numbers starting with the following characters are included in this recall:62A0522JT to 62A0540JT62E0416JT to 62E0441JT62F0425JT to 62F0453JT62F0502JT to 62F0553JT62F0601JT to 62F0631JT72A0107JT to 72A0148JT72A0303JT to 72A0350JT72B0149JT to 72B0151JT72B0202JT to 72B0252JT72B0301JT to 72B0351JT72C0305JT to 72C0352JT72C0402JT to 72C0413JT72D0345JT to 72D0353JT72D0402JT to 72D0413JT72E0414JT to 72E0424JT72A0202JTThe serial number can be found on the inside of the front door of the dispenser.

Hazard

Fraying of wiring within the wiring harness can cause the juice dispenser's transformer to overheat, posing a fire hazard.

Incidents & Injuries

IMI Cornelius has received one report of a transformer smoldering and smoking. No injuries or property damage have been reported.

Remedy Instructions

Customers should unplug the unit, open the door, and inspect the wire harness in the bottom left corner of the cabinet. If the colored wiring is cut or cracked (see photos), customers should immediately stop using the unit and contact IMI Cornelius. IMI Cornelius is contacting all customers directly to provide a free repair kit.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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