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Power supply units for Zebra brand thermal printers

CPSC Recall #17-056 - December 20, 2016

Recall Summary

Recall Number17-056
Recall DateDecember 20, 2016
Remedy TypeReplace
Units AffectedAbout 166,000 (166,000 units were previously recalled in December 2016)
ManufacturerFSP Group, of Taiwan
ImporterZebra Technologies Corp., of Lincolnshire, Ill
Manufactured InChina

Where It Was Sold

Direct sales from Zebra and through Zebra distributors and resellers
including BlueStar Inc.
Ingram Micro Data Capture Pos. Div.
ScanSource and Wynit Distribution LLC
to businesses
hospitals and end-users from October 2006 through June 2013 for between $340 and $2
000 with Zebra printers and for about $130 as an aftermarket accessory.

Product

Power supply units for Zebra brand thermal printers

Description

This recall involves power supply units that serve as the power source for models of Zebra brand thermal industrial printers used to make bar codes and other commercial labels. The power supply units were either sold as after-market kits or included with the sale of the following models of Zebra brand printers: G-Series (GK420D/T, GX420D/T, GX430D/T), GT Series (GT800, GT810, GT820, GT830), ZP455, HC100, P1XX Series (P100, P110, P120), and ZXP3. The Zebra logo or FSP North America logo, date code and part number are printed on the power supply. Date codes between 1039XX through 1052XX and 1101XX through 1152XX are included in the recall for the following power supply units: Printer Model Power Supply Unit Date Codes PART NUMBER WATTAGE APCES-1 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX APCS-1 APES-1 APS-1 BR100i 808099-002 70-Watt Brick 0639XX through 1253XX BR110i BR120i CN100i 808099-002 70-Watt Brick 0639XX through 1253XX CN110i CN120i GC420d 808113-001 or P1028888-001 60-Watt Brick 0639XX through 1253XX GC420t GK420d 808099-001 or P1028888-006 70-Watt Brick 0639XX through 1253XX GK420t GK888-DT 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX GK888-TT 888-DT 888-TT GX420d 808101-001 100-Watt Brick 0639XX through 1253XX GX420t GX42S GX430d 808101-001 100-Watt Brick 0639XX through 1253XX GX430t GT800 808099-001 or P1028888-003 60 or 70-Watt Brick 0639XX through 1253XX GT810 GT820 GT830 HC100 808099-003 70-Watt Brick 0639XX through 1253XX H 2824-Z 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX H 2844-Z J100i 808099-002 70-Watt Brick 0639XX through 1253XX J110i J110m J120i LP 2824 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX LP 2824-Z LP 2824 Plus LP 2824 Plus CVS 808113-002 or P1028888-007 50 or 60-Watt Brick 0639XX through 1253XX LP 2844 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX LP 2844-AP LP 2844 e LP-2844 L LP-2844 Le LP-2844-P LP 2844ps LP 2844-Z LP 3842 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX LP 3842 SP P1035373 100-Watt Brick 0639XX through 1253XX LP 3844-Z 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX LP384Z P100i 808099-002 70-Watt Brick 0639XX through 1253XX P110i P110m P120i PS4000 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX R2844 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX 2844-R R2844-Z R402 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX T208M 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX T212M Thermal 2844 808113-001 or P1028888-001 50 or 60-Watt Brick 0639XX through 1253XX Thermal 2844 ATP 2844 ATP Thermal 2844 e Thermal 2844 L Thermal 2844 Le TLP 2824 808113-001 or P1028888-001   50 or 60-Watt Brick   0639XX through 1253XX   TLP 2824-Z TLP 2824 Plus TLP 2844 TLP 2844-P TLP 2844-Z TLP 3824 TLP 3842 TLP 3844-Z WM120i 808099-002 70-Watt Brick 0639XX through 1253XX SC120i ZP450 808102-001 or P1028888-002 60-Watt Brick 0639XX through 1253XX ZP450 ctp ZP455 808099-001 or P1028888-006 70-Watt Brick 0639XX through 1253XX ZP455 atp ZP455 ctp ZP455 808101-001 100-Watt Brick 0639XX through 1253XX ZP500 808102-001 or P1028888-002 60-Watt Brick 0639XX through 1253XX ZP500 EPL ZP500 ZPL ZP500 Plus ZP500 Plus EPL ZP500 Plus ZPL ZP505 ZP505 EPL ZP550 808102-001, 808102-002, or P1028888-002 60-Watt Brick 0639XX through 1253XX ZXP Series 1 808101-001 100-Watt Brick 0639XX through 1253XX ZXP Series 3 ZXP Series 3C

Hazard

The power supply units can degrade and corrode over time when exposed to moisture and overheat, posing a fire hazard.

Incidents & Injuries

The firm has received a total of 30 reports of the power supply units overheating or catching fire, including a fire that spread from the connector to the printer, damaging the printer and surrounding work space. No injuries have been reported.

Remedy Instructions

Printer owners should immediately stop using the recalled power supply units and contact Zebra for a free replacement power supply.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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