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Power Plus Tora Portable Power Charging Stations

CPSC Recall #23-030 — November 3, 2022

Recall Summary

Recall Number23-030
Recall DateNovember 3, 2022
Remedy TypeRefund
Units AffectedAbout 115
ImporterPower Plus, of Elyria, Ohio
Manufactured InChina

Where It Was Sold

Shutter distributors and installers in Florida
North Carolina
Texas and Virginia and online at www.PwrPlus.com from January 2021 through June 2022 for about $500. 

Product

Power Plus Tora Portable Power Charging Stations

Description

This recall involves Power Plus Tora portable power charging stations with a lithium-ion battery and model number SGR-PPS500-2 on the white casing. The portable power charging station is used as a backup power supply for motorized rolling storm shutters. The unit is about 12 inches wide by 7 inches long and has a carrying handle on the top. The model number is printed on the side of the portable charging stations and the serial numbers 1350 through 1549 is printed on a label on the underside of the charging station.Note: Recalled lithium-ion batteries should be disposed of in accordance with local and state ordinances, following the procedures established by your municipal recycling center for damaged/defective/recalled lithium batteries, because these potentially hazardous batteries must be handled differently than other batteries. Do not throw this recalled battery in the trash. Do not deposit this recalled battery in used battery recycling boxes found at various retail and home improvement stores.

Hazard

The lithium-ion battery in the recalled portable power charging stations can catch on fire while charging, posing fire and explosion hazards.

Incidents & Injuries

Power Plus has received two reports of fires. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled Power Plus Tora portable power charging stations and contact Power Plus for instructions on how to return the recalled charging station at no cost to the consumer and to receive a full refund. Power Plus is contacting all known purchasers directly.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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