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Pine Tree Candles

CPSC Recall #02-075 - December 19, 2001

Recall Summary

Recall Number02-075
Recall DateDecember 19, 2001
Remedy TypeRefund
Units AffectedAbout 12,000

Where It Was Sold

Dillard's stores nationwide sold the candles from October 20
2001 through December 12
2001 for between $12 (short candle) and $15 (tall candle).

Product

Pine Tree Candles

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Dillard's, Inc., of Little Rock, Ark., is voluntarily recalling about 12,000 Pine Tree Candles. The candles can collapse, causing the flame to spread and ignite decorative glitter and paint, which poses a fire hazard to consumers. Dillard's has received one report of a candle that collapsed and spread the flame. No injuries or property damage were reported. The Pine Tree Candles come in the shape of pine trees, and come in two sizes, tall and short. The tall candle is approximately 9 1/2 inches tall and 6 inches wide, and the short candle is approximately 8 inches tall and 5 1/2 inches wide. A label on the side of both candles reads "Noble Excellence." There is also a sticker on the bottom of the tall candle that reads "127CD109," and a sticker on the bottom of the short candle that reads "127CD108." Dillard's stores nationwide sold the candles from October 20, 2001 through December 12, 2001 for between $12 (short candle) and $15 (tall candle). Consumers should stop using these candles immediately and return them to any Dillard's store for a full refund. For more information, call Dillard's at (800) 235-9660 between 9 a.m. and 5 p.m. CT Monday through Friday. Consumers can also visit the firm's web site at www.dillards.com for more information.

Hazard

The candles can collapse, causing the flame to spread and ignite decorative glitter and paint, which poses a fire hazard to consumers.

Incidents & Injuries

Dillard's has received one report of a candle that collapsed and spread the flame. No injuries or property damage were reported.

Remedy Instructions

Consumers should stop using these candles immediately and return them to any Dillard's store for a full refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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