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Panasonic KX-P6100 and KX-P6500 model printers

CPSC Recall #96-010 - October 26, 1995

Recall Summary

Recall Number96-010
Recall DateOctober 26, 1995
Remedy TypeInspect, Replace
Units AffectedApproximately 3,000

Product

Panasonic KX-P6100 and KX-P6500 model printers

Description

WASHINGTON, D.C. In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Matsushita Electric Corporation of America of Secaucus, N.J., is announcing a voluntary program to inspect approximately 3,000 Panasonic brand laser printers that may have been incorrectly assembled and, if not properly grounded, may pose an electrical shock hazard. Model KX-P6100 and KX-P6500 laser printers were sold nationwide from April through October 1995 for between $400 and $500. Model numbers appear on the front of the printer to the left of the on/off indicator lights. Owners of Panasonic KX-P6100 or KX-P6500 model printers should call (800) 328-6394 to schedule a free inspection by trained service personnel. If the printer is defective, Panasonic will arrange to have the printer replaced, at no charge to the consumer, with a printer that has been fully examined to meet specifications. Panasonic will also give consumers who have their printers inspected a free toner cartridge. Printers that have passed inspection and do not have this defect have a colored dot on the underside of the printer and on the box in which they are packed. Panasonic, which reported this matter to the CPSC, has not received any reports of complaints or incidents related to this potential defect in the printer. No other Panasonic printer models or other products are involved in this recall. The company has implemented this program as part of its commitment to customer safety and product quality. Media inquiries of Panasonic can be directed to Justin Camerlengo at (201) 392-4437. Clarification: Please note revised model number "KX-P6500"

Hazard

The printers may have been incorrectly assembled and, if not properly grounded, may pose an electrical shock hazard.

Incidents & Injuries

Panasonic, which reported this matter to the CPSC, has not received any reports of complaints or incidents related to this potential defect in the printer.

Remedy Instructions

Owners of Panasonic KX-P6100 or KX-P6500 model printers should call (800) 328-6394 to schedule a free inspection by trained service personnel. If the printer is defective, Panasonic will arrange to have the printer replaced, at no charge to the consumer, with a printer that has been fully examined to meet specifications. Panasonic will also give consumers who have their printers inspected a free toner cartridge.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Inspect, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Inspect, Replace) at no cost to you.

No, you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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