Niles ZR-6 MultiZone Receivers
CPSC Recall #10-724 — March 22, 2010
Recall Summary
| Recall Number | 10-724 |
| Recall Date | March 22, 2010 |
| Remedy Type | Repair |
| Units Affected | About 3,800 |
| Manufactured In | China |
Where It Was Sold
| Audio/video/home theater custom installation professionals nationwide from July 2008 through November 2009 for about $2 |
| 000. |
Product
Niles ZR-6 MultiZone Receivers
Description
This recall involves Niles® ZR-6 MultiZone Receivers. The receivers are black with a blue LCD display on the right side and the Niles logo in white on the front center. The receivers measure 17 inches wide x 3.5 inches high x 15 inches deep. The model number ZR-6 is located on the lower left side of the front panel of the receivers.
Hazard
A failure in the receiver's internal components can cause connected loudspeakers to overheat and cause a fire, posing a fire hazard to consumers.
Incidents & Injuries
The firm has received reports of three incidents of connected loudspeakers overheating. No injuries have been reported.
Remedy Instructions
Consumers should immediately stop using the recalled receivers and contact Niles for a free repair kit. The repair kit includes a software update for the receivers. Niles is directly contacting consumers who purchased the recalled receivers.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.