Nap Queen 12-inch Maxima Hybrid Mattress
CPSC Recall #24-041 - December 7, 2023
Recall Summary
| Recall Number | 24-041 |
| Recall Date | December 7, 2023 |
| Remedy Type | Repair |
| Units Affected | About 1,540 |
| Importer | Adven Group LLC, of Missouri City, Texas |
| Manufactured In | Kosovo |
Where It Was Sold
| Amazon.com |
| Walmart.com |
| and Overstock.com from February 2023 through May 2023 for between $170 and $350. |
Product
Nap Queen 12-inch Maxima Hybrid Mattress
Description
This recall involves all sizes of the Nap Queen 12-inch Maxima Hybrid of Cooling Gel Memory Foam and Bonnell Spring Mattress, including model numbers NQIH12KK, NQIH12QQ, NQIH12FF, NQIH12TT and NQIH12TX. The mattress is single-sided and has white with gray-dotted fabric ticking, a dark gray 4-inch mesh stripe and wave quilted pattern on the sides, and a straight-line quilted pattern on the top of the mattress. The tape edges are white and gray striped. On the mattress label, sewn into the cover, is the model name “Maxima” with the model number and “Imported by Adven Group, LLC.” The mattresses were sold compressed in a box.
Hazard
The mattresses fail to meet the mandatory federal flammability standard for mattresses, posing a fire hazard.
Incidents & Injuries
None reported
Remedy Instructions
Consumers should immediately stop using the recalled mattresses and contact Nap Queen to receive a free fitted cover to put on the mattress to bring it into compliance with the federal standard.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.