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Mongoose aluminum 20-inch-wheel "D-XR AL" mountain bicycles

CPSC Recall #04-113 — April 1, 2004

Recall Summary

Recall Number04-113
Recall DateApril 1, 2004
Remedy TypeReplace
Units AffectedAbout 14,000
ManufacturerPacific Cycle Inc., of Madison, Wis.
ImporterPacific Cycle Inc., of Madison, Wis.
Manufactured InChina

Where It Was Sold

Bicycle stores and department stores nationwide from September 2003 through March 1
2004 for about $99.

Product

Mongoose aluminum 20-inch-wheel "D-XR AL" mountain bicycles

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Pacific Cycle Inc., of Madison, Wis., is voluntarily recalling about 14,000 Mongoose aluminum 20-inch-wheel "D-XR AL" mountain bicycles. The rear shock absorber allows the aluminum, dual-suspension frame to flex severely, causing the frame to become unstable and break, posing the risk of injury to riders.Name of product: Mongoose aluminum 20-inch-wheel "D-XR AL" mountain bicyclesUnits: About 14,000Manufacturer/Importer: Pacific Cycle Inc., of Madison, Wis.Hazard: The rear shock absorber allows the aluminum, dual-suspension frame to flex severely, causing the frame to become unstable and break, posing the risk of injury to riders.Incidents/Injuries: Pacific Cycle Inc. has received two reports of the frames on these bicycles breaking, resulting in abrasions and bruises to the rider.Description: These are Mongoose aluminum 20-inch-wheel, D-XR AL, dual-suspension mountain bicycles. They have model number "R1590WMET" written on the service sticker, located on the bottom bracket tube near the pedals. The bicycles are silver and red colored. "Mongoose" and "DXR AL" are on the frame of the bicycles. Only Mongoose 20-inch D-XR bicycles with aluminum frames are included this recall. Bicycles with steel frames are not included.Sold at: Bicycle stores and department stores nationwide from September 2003 through March 1, 2004 for about $99.Manufactured in: ChinaRemedy: Consumers should stop using these bicycles immediately and call Pacific Cycle Inc. to receive a free replacement rear shock and instructions.Consumer Contact: For more information, call Pacific Cycle Inc. toll-free at (877) 564-2261 between 8 a.m. and 5 p.m. CT Monday through Friday, or visit the firm's website at www.mongoose.com.

Hazard

The rear shock absorber allows the aluminum, dual-suspension frame to flex severely, causing the frame to become unstable and break, posing the risk of injury to riders.

Incidents & Injuries

Pacific Cycle Inc. has received two reports of the frames on these bicycles breaking, resulting in abrasions and bruises to the rider.

Remedy Instructions

Consumers should stop using these bicycles immediately and call Pacific Cycle Inc. to receive a free replacement rear shock and instructions.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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