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Model Year 2021 RZR XP Turbo and RZR Turbo S Recreational Off-Road Vehicles

CPSC Recall #23-780 — August 10, 2023

Recall Summary

Recall Number23-780
Recall DateAugust 10, 2023
Remedy TypeRepair
Units AffectedAbout 27,300 (In addition, about 660 were sold in Canada) (Some of these vehicles were previously recalled in November 2020 and in December 2021)
ImporterPolaris Industries Inc., of Medina, Minnesota
Manufactured InMexico

Where It Was Sold

Polaris dealers nationwide from December 2019 through September 2022 for between $21
000 and $32
000.

Product

Model Year 2021 RZR XP Turbo and RZR Turbo S Recreational Off-Road Vehicles

Description

This recall involves all model year 2021 RZR XP Turbo and RZR Turbo S vehicles. The recalled vehicles were sold in the following colors: black, blue, gray, lime, orange, and sand. The recalled vehicles were sold in two and four-seat configurations. POLARIS is stamped on the front grille and POLARIS and RZR are printed on the sides of the vehicles. The model name is also printed on the side of the chassis. The VIN is located on the vehicle’s frame in the left rear wheel well.

Hazard

The vehicle’s clutch can fracture, causing fragments to be ejected from the vehicle, posing fire and injury hazards.

Incidents & Injuries

The firm has received 206 reports of clutch failures, including reports of six fires, two injuries, and one vehicle tip-over.

Remedy Instructions

Consumers should immediately stop using the recalled vehicles and contact Polaris or an authorized Polaris dealer to schedule a free repair. The dealer will replace the primary (drive) clutch free of charge. Polaris has notified consumers to stop riding the vehicles and is notifying all dealers and registered owners directly to provide more details about the repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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