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Metal Halide Lamps

CPSC Recall #17-100 — March 1, 2017

Recall Summary

Recall Number17-100
Recall DateMarch 1, 2017
Remedy TypeReplace
Units AffectedAbout 256,000 (in addition, about 87,000 were previously recalled on May 24, 2016).
Manufactured InUnited States

Where It Was Sold

Electrical supply distributors
including Grainger
Rexel and Voss from May 2011 through August 2014 for about $40.

Product

Metal Halide Lamps

Description

This expanded recall involves Philips Energy Advantage Ceramic Metal Halide Lamps model CDM330 manufactured from May 2011 through March 2014. They are designed as energy efficient replacements for traditional 400W quartz metal halide lamps installed in magnetic ballasts and intended for use in high-ceiling industrial, retail and commercial applications. The lamps were sold in both clear and coated versions. Each lamp includes an etching, located either on the base of the lamp or the glass bulb that displays the date code in the format of a number followed by a letter representing the year and month, “Philips”, wattage (330W) and the model number (CDM330). Lamps with the following date codes are included in the recall:   May 2011 1E July 2012 2G September 2013 3J June 2011 1F August 2012 2H October 2013 3K July 2011 1G September 2012 2J November 2013 3L August 2011 1H October 2012 2K December 2013 3M September 2011 1J November 2012 2L January 2014 4A October 2011 1K December 2012 2M February 2014 4B November 2011 1L January 2013 3A March 2014 4C December 2011 1M February 2013 3B     January 2012 2A March 2013 3C     February 2012 2B April 2013 3D     March 2012 2C May 2013 3E     April 2012 2D June 2013 3F     May 2012 2E July 2013 3G     June 2012 2F August 2013 3H    

Hazard

The outer bulbs can shatter, resulting in hot internal pieces of glass falling from the lamps, posing fire and laceration hazards.

Incidents & Injuries

The firm has received twelve new reports of lamps shattering including one incident involving a fire. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled lamps and contact Philips for a free replacement.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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