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Machir Biometric Personal Safes

CPSC Recall #24-129 — February 22, 2024

Recall Summary

Recall Number24-129
Recall DateFebruary 22, 2024
Remedy TypeReplace
Units AffectedAbout 24,820
ImporterMachir LLC, of Springfield, Missouri
Manufactured InChina

Where It Was Sold

Walmart stores nationwide and online at Walmart.com and Machir.com from July 2019 through at least September 2021 for about $98.

Product

Machir Biometric Personal Safes

Description

This recall involves certain Machir biometric personal safes used to store personal items. They measure about 10 inches by 14 inches by 10 inches. The serial numbers are located on the lower righthand corner of the front door of the safe. The following serial number ranges are included in this recall:Serial Number RangesSW190035551 – SW190038050SW190070151 – SW190072650SW190175401 – SW190175857 SW190262061 – SW190264301SVA2001200005001 – SVA2001200007000SVA2001200014632 – SVA2001200014995SVA2001200015001 – SVA2001200017577SVA2001200086685 – SVA2001200089624SVA2001200164001 – SVA2001200165000SVA2001200115471 – SVA2001200119880 SVA2001200122399 – SVA2001200124758SVA2001200172611 – SVA2001200174080

Hazard

The biometric lock on the safes can fail and be opened by unauthorized users, posing a serious injury hazard and risk of death if the safe is used to store firearms.

Incidents & Injuries

The firm has received 15 reports of the recalled safes being opened by unauthorized users when the biometric lock failed to secure the safe. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the biometric lock feature, remove the batteries, and only use the key for the recalled safes to store their items until they get the free replacement. Contact Machir to receive instructions on disabling the biometric lock feature and on how to receive a free replacement safe. Consumers will be asked to disable the biometric reader and email a photo of the disabled biometric reader to [email protected] in order to receive a replacement safe. The instructions on how to safely destroy the biometric reader are also located at http://machir.com/biorecall/.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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