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Lorex video monitors models LW2751, LW2752 and LW2962H

CPSC Recall #18-177 — June 12, 2018

Recall Summary

Recall Number18-177
Recall DateJune 12, 2018
Remedy TypeRefund
Units AffectedAbout 22,000 (In addition, 4,300 were sold in Canada)
ManufacturerRDI Technology (Shenzhen) Co. Ltd, of China
ImporterFLIR Commercial Systems Inc., of Goleta, Calif.
Manufactured InChina

Where It Was Sold

Best Buy stores nationwide and online at www.lorextechnology.com and other websites from April 2014 through March 2017.  The video monitors were sold in bundles for between $150 and $330.

Product

Lorex video monitors models LW2751, LW2752 and LW2962H

Description

This recall involves Lorex brand video monitors models LW2751, LW2752 and LW2962H used with surveillance video systems.  The video monitors are black and were sold in two sizes; 7 inch wide by 5 inches tall and 9 inches wide by 6 inches tall.  The video monitors contain a blue lithium polymer battery.  “LOREX” is printed on the top left of the monitor screen.  The model and serial numbers are printed on the top or on the back panel of the monitors.  Only monitors with the following model and serial numbers are included in the recall.   Model Numbers Monitor Size Serial Number Ranges LW2751 7 inch WA01140315501-WA01140319000 WA02140417501-WA02140419000 WA0314050251-WA0314051250 WA0314060001-WA0314061500 WA03140627347-WA03140629346 WA03141222601-WA03141223169 WA04141223170-WA04141223350 LW2752 7 inch WA01140422265-WA01140423264 WA0214065501-WA0214066500 WA02140629347-WA02140630346 WA03141121501-WA03141122000 LW2962H 9 inch WA01140329001-WA01140332400 WA02140419001-WA021404220500 WA02140422001-WA02140422100 WA0314051251-W0314053250 WA0314061501-WA0314061618 WA0414061619-WA0414063000 WA04140623347-WA04140625346 WA0514112501-WA0514114000 WA05141122501-WA05141125000    ​​

Hazard

The video monitor’s batteries can overheat, swell and expand and cause the battery cover to open or come off and expose hot batteries, posing a burn hazard to consumers.

Incidents & Injuries

The firm has received 328 reports of the monitor battery overheating and/or expanding. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using the recalled monitors and contact Lorex for instructions on receiving a full refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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