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Lochinvar, A.O. Smith and State Industries brand condensing residential boilers

CPSC Recall #24-018 — November 2, 2023

Recall Summary

Recall Number24-018
Recall DateNovember 2, 2023
Remedy TypeRepair
Units AffectedAbout 17, 370 (In addition, about 782 units were sold in Canada)
ManufacturerLochinvar LLC, of Lebanon, Tennessee
Manufactured InUnited States

Where It Was Sold

Independent contractors
plumbers
and plumbing supply vendors and distributors from August 2021 through September 2023 for between $4
000 and $10
000
including installation. A limited number were sold to original equipment manufacturers who modify and use the boilers in integrated in-floor heating systems. 

Product

Lochinvar, A.O. Smith and State Industries brand condensing residential boilers

Description

This recall includes residential condensing boilers, combi boilers and packaged systems sold by Lochinvar from August 2021 through August 2023. They were sold under the Lochinvar, A. O. Smith, and State Industries brand names and have serial numbers within the range of 125325485 through 134830284. The brand name is printed on the front of each unit. The model number and serial number can be found on the data plate on the product located on the unit’s rating plate, which is located either on the inside or outside of the outer jacket of the unit. The following brands and model numbers are included in the recall.Lochinvar BrandA. O. Smith BrandState Industries BrandNCF110LACB 110H-NSCB 110H-NNCF110NACB 110H-PSCB 110H-PNCF150LACB 110S-NSCB 110S-NNCF150NACB 110S-PSCB 110S-PNCF199LACB 150H-NSCB 150H-NNCF199NACB 150H-PSCB 150H-PNKB080LACB 150S-NSCB 150S-NNKB080NACB 150S-PSCB 150S-PNKB110LACB 199H-NSCB 199H-NNKB110NACB 199H-PSCB 199H-PNKB150LACB 199S-NSCB 199S-NNKB150NACB 199S-PSCB 199S-PNKB199L  NKB199N  NKC110L  NKC110N  NKC150L  NKC150N  NKC199L  NKC199N  

Hazard

The boiler’s flue collector can crack if exposed to a high impact event in the burner chamber, which can allow the boiler to emit carbon monoxide, posing a risk of carbon monoxide poisoning.

Incidents & Injuries

Lochinvar has received nine reports of broken flue collectors. Lochinvar has received no reports of injury. 

Remedy Instructions

Consumers with the recalled boilers should immediately contact the installer or a qualified technician to schedule a free repair. The repair will consist of installing a steel plate, which will be affixed to the base of the flue collector to act as a reinforcement. Consumers who continue use of the boilers while awaiting repair should have working carbon monoxide alarms outside of sleeping areas and on each floor of the home.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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