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Lithium Ion batteries in SoundStation2W wireless conference phone

CPSC Recall #06-092 — February 16, 2006

Recall Summary

Recall Number06-092
Recall DateFebruary 16, 2006
Remedy TypeReplace
Units AffectedAbout 21,000 units in the U.S. (About 27,700 units worldwide)
ManufacturerPolycom Inc., of Pleasanton, Calif.
Manufactured InThe batteries were manufactured in China.

Where It Was Sold

Polycom business to business resellers who sell through catalogs
online
telesales
through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.

Product

Lithium Ion batteries in SoundStation2W wireless conference phone

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Polycom Inc., of Pleasanton, Calif. is recalling about 21,000 Lithium Ion batteries in SoundStation2W wireless conference phones in the U.S. (about 27,700 units worldwide). These batteries can overheat, which could pose a fire or burn hazard.Name of Product: Lithium Ion batteries in SoundStation2W wireless conference phoneUnits: About 21,000 units in the U.S. (About 27,700 units worldwide)Manufacturer/Distributor: Polycom Inc., of Pleasanton, Calif.Hazard: These batteries can overheat, which could pose a fire or burn hazard.Incidents/Injuries: Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.Description: The recalled batteries were sold with the SoundStation2W wireless conference phones, and separately as replacement batteries. The SoundStation2W Part Number is printed on the underside of the telephone. The SoundStation2W Part Numbers and SKU numbers are as follows:Part NumberSKU number2201-07800-0012200-07800-0012201-07880-0012200-07880-001SoundStation2W recalled battery Part Numbers, SKU numbers and date codes are as follows:Part NumberSKU numberDate Code1520-07803-0012200-07803-0011205 or earlier (December 2005)1520-07804-0012200-07804-0011205 or earlier (December 2005)The batteries have a black or white plastic coating and a white label with the following title: "RECHARGEABLE Li-ion BATTERY." The recalled battery Part Numbers can be found on the bottom right hand corner of the white label on the battery pack. The date code can be found to the left of the Part Number. Recalled batteries have the date code of 1205 (December 2005) or earlier printed on the white label of the batter pack.Sold by: Polycom business to business resellers who sell through catalogs, online, telesales, through office supply stores or on the Polycom Web store from August 2004 through January 2006 for between $700 and -$900. Replacement batteries were sold for between $50 and $90.Manufactured in: The batteries were manufactured in China.Remedy: Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.Consumer Contact: For additional information, please go to www.polycom.com/2WBattery or call Polycom Inc. at (800) 414-4183 or (978) 292-5504 between 8 a.m. and 8 p.m. ET Monday through Friday. Consumers also can contact their local Polycom office or write to: Polycom Inc, 1565 Barber Lane, Milpitas, CA 95035 ATTN: SoundStation2W Battery Return Program.Media Contact: Jessica Kersey, Polycom Inc., [email protected], (925) 924-5689.

Hazard

These batteries can overheat, which could pose a fire or burn hazard.

Incidents & Injuries

Polycom has received two reports of batteries overheating and causing minor damage to the tables on which the units sat. No injuries have been reported.

Remedy Instructions

Customers should remove the battery pack from their SoundStation2W unit immediately. Once the batteries are removed, customers can still use their conference phone by keeping the charger plugged into the unit. Customers should not attempt to use other batteries in the unit. Consumers should contact Polycom Inc. for information on receiving a free replacement battery.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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