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Levana Wireless Video Baby Monitors

CPSC Recall #10-318 — August 11, 2010

Recall Summary

Recall Number10-318
Recall DateAugust 11, 2010
Remedy TypeRefund, Replace
Units AffectedAbout 800
Manufactured InChina

Where It Was Sold

BB Buggy and Health and Safety stores nationwide and on the Internet between February 2010 and May 2010 for about $200.

Product

Levana Wireless Video Baby Monitors

Description

WASHINGTON, D.C. - The U.S. Consumer Product Safety Commission, in cooperation with the firm named below, today announced a voluntary recall of the following consumer product. Consumers should stop using recalled products immediately unless otherwise instructed. It is illegal to resell or attempt to resell a recalled consumer product.Name of Product: Levana Wireless Video Baby MonitorsUnits: About 800Distributor: Circus World Displays Limited (CWD), of Niagara Falls, Ontario, Canada.Hazard: Wiring in the baby monitor camera can overheat and emit smoke, posing a burn hazard to consumers.Incidents/Injuries: Circus World Displays has received two reports of the camera portion of the monitors overheating and smoking. No injuries have been reported.Description: This recall involves Levana wireless baby monitors with model number LV-TW300. The receiver front is white and green with six round buttons and the printed word "Levana". It is 7 inches tall and includes a stand/base. The camera is all white, about 5 inches tall and is attached to a 3 1/2 inch long white base. The camera can rotate and swivel in various directions. The camera and receiver each has its own A/C adapter.Sold at: BB Buggy and Health and Safety stores nationwide and on the Internet between February 2010 and May 2010 for about $200.Manufactured in: ChinaRemedy: Consumers should immediately stop using and return the baby monitor directly to CWD for a refund or replacement with a different model. When returning, please include the entire product, your complete name, mailing address and phone number in the package and mail to Circus World Displays Ltd, Attention: Adam Crysler, Dealer Returns Specialist, 60 Industrial Parkway Suite Z64, Cheektowaga, NY 14227Consumer Contact: For additional information, contact Circus World Displays toll-free at (866) 946-7828 between 8 a.m. and 5 p.m. ET Monday through Friday, by e-mail at [email protected] or on the firm's website at www.mylevana.com.

Hazard

Wiring in the baby monitor camera can overheat and emit smoke, posing a burn hazard to consumers.

Incidents & Injuries

Circus World Displays has received two reports of the camera portion of the monitors overheating and smoking. No injuries have been reported.

Remedy Instructions

Consumers should immediately stop using and return the baby monitor directly to CWD for a refund or replacement with a different model. When returning, please include the entire product, your complete name, mailing address and phone number in the package and mail to Circus World Displays Ltd, Attention: Adam Crysler, Dealer Returns Specialist, 60 Industrial Parkway Suite Z64, Cheektowaga, NY 14227.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund, Replace at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund, Replace) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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