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Laser Printers

CPSC Recall #03-023 - October 21, 2002

Recall Summary

Recall Number03-023
Recall DateOctober 21, 2002
Remedy TypeRepair
Units AffectedAbout 100,000

Where It Was Sold

Retailers
dealers and office super stores nationwide sold these printers from June 1997 through December 2000 for between $300 and $700.

Product

Laser Printers

Description

WASHINGTON, D.C. - In cooperation with the U.S. Consumer Product Safety Commission (CPSC), Brother International Corp. (Brother) of Bridgewater, N.J., is voluntarily recalling about 100,000 multi-function printers and laser printers. The printers can overheat, posing a fire hazard to consumers.Brother has received two reports of overheating and fire, with one of the incidents involving minor property damage. No injuries have been reported.The recall involves Brother laser printers with model numbers HL-1040, HL-1050, HL- 1060, and multi-function printers with model number MFC-P2000. The model number can be found on the top of each unit and adjacent to the Brother® logo. The printers are beige or putty in color, and all were manufactured in China, with the exception of model HL-1060, which was manufactured in Japan.Retailers, dealers and office super stores nationwide sold these printers from June 1997 through December 2000 for between $300 and $700.Consumers should stop using the recalled printers immediately and bring them to an authorized service center for a free repair. For more information or to determine the location of a local, authorized service center, call Brother toll-free at (866) 236-6835 between 9 a.m. and 7:30 p.m. ET Monday through Friday, or log on to the company's website at www.brother.com/usa.

Hazard

The printers can overheat, posing a fire hazard to consumers.

Incidents & Injuries

Brother has received two reports of overheating and fire, with one of the incidents involving minor property damage. No injuries have been reported.

Remedy Instructions

Consumers should stop using the recalled printers immediately and bring them to an authorized service center for a free repair.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident, they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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