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JoyJolt Drinkware Declan Single-Wall Glass Coffee Mugs

CPSC Recall #24-272 — June 20, 2024

Recall Summary

Recall Number24-272
Recall DateJune 20, 2024
Remedy TypeRefund
Units AffectedAbout 580,000
ImporterMM Products Inc., of New York
Manufactured InChina

Where It Was Sold

Online at www.amazon.com and on MM Products Inc.’s website www.joyjolt.com from September 2019 through May 2022 for between $20 and $25 for a set of six mugs.

Product

JoyJolt Drinkware Declan Single-Wall Glass Coffee Mugs

Description

This recall involves JoyJolt Declan Single-Wall Glass Coffee Mugs with model number JG10242. They were sold in a 16 oz. size as a set of six. The recalled glasses are clear with a handle. The model numbers are printed on the product packaging and the order confirmation.

Hazard

The glass mugs can break and crack when filled with hot liquids, posing burn and laceration hazards.

Incidents & Injuries

There have been 103 incidents of the recalled coffee glasses breaking at the base, resulting in 56 injuries, including 35 burns across the body from spilled hot liquids, and 21 cuts. Seven incidents required medical attention, including surgery and stitches.

Remedy Instructions

Consumers should immediately stop using the recalled coffee glasses, and contact MM Products for a full refund.

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Refund at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Refund) at no cost to you.

If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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