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John Deere ZTrak™ riding mowers

CPSC Recall #18-719 - February 1, 2018

Recall Summary

Recall Number18-719
Recall DateFebruary 1, 2018
Remedy TypeRepair
Units AffectedAbout 3,700 (In addition, 18 were sold in Canada)
ManufacturerDeere & Company, of Moline, Ill.
Manufactured InU.S.

Where It Was Sold

John Deere dealers and on HomeDepot.com from August 2017 through December 2017 for between $2
600 and $3
500.

Product

John Deere ZTrak™ riding mowers

Description

This recall involves John Deere model Z335M, Z345M, Z345R, Z355R, and Z375R residential ZTrak™ riding mowers. The model number and “John Deere” are printed on the front of the  green and yellow colored riding lawn mowers. The serial number begins with 1GX and is printed on the rear frame of the machine near the engine. The serial numbers of the affected mowers are within the following range:   Serial Number Ranges 1GX335MB+++080001 – 080545 1GX335MC+++080001 – 080020 1GXZ345B+++064067 – 064200 1GX345MB+++080001 – 081117 1GX345MC+++080001 – 080095 1GX345MD+++080001 – 080010 1GX345ME+++080002 – 080112 1GXZ345R+++064384 – 064764 1GX345RB+++080001 – 080491 1GX345RC+++080001 – 080020 1GX345RE+++080001 – 080064 1GXZ355R+++064088 – 064253 1GX355RB+++080001 – 080206 1GX355RC+++080001 – 080010 1GX375RF+++080001 – 080327 1GX375RG+++080001 – 080025   Note: The characters marked by ‘+’ will vary.

Hazard

The mower’s blades can continue to rotate under power when the operator leaves the seat, posing a laceration risk to the user or bystander.

Incidents & Injuries

None reported

Remedy Instructions

Consumers should stop using the recalled riding mowers and contact an authorized John Deere dealer for a free repair. John Deere is contacting purchasers of the recalled lawn mowers directly.    

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly, either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

Yes. If you were injured by a defective consumer product, whether recalled or not, you may have grounds for a product liability claim against the manufacturer and potentially the retailer. A recall notice can serve as evidence that the manufacturer was aware of the defect. Injuries that may support a claim include burns, lacerations, fractures, electric shock, choking incidents, and chemical exposure. Most product liability attorneys work on a contingency fee basis, meaning you pay nothing unless you win. Consult an attorney promptly, as statutes of limitation vary by state.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney, parent companies, distributors, and retailers may still bear liability in some circumstances.

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