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ITT Water Technology Recalls Pumps Due to Electric Shock/Electrocution Hazard

CPSC Recall #11-086 — January 5, 2011

Recall Summary

Recall Number11-086
Recall DateJanuary 5, 2011
Remedy TypeRepair
Units Affected"About 21,000"
Importer"ITT Water Technology, Inc., of Seneca Falls, N.Y."
Manufactured InThe pump is manufactured in the United States and the accompanying cord was manufactured in China.

Where It Was Sold

"Goulds
Red Jacket and Bell & Gossett distributors nationwide from December 2009 to July 2010 for between $280 to $700."

Description

Sump pumps installed without ground fault circuit interrupter (GFCI) protection can pose an electric shock or electrocution hazard if touched by the consumer.

Hazard

"Sump pumps installed without ground fault circuit interrupter (GFCI) protection can pose an electric shock or electrocution hazard if touched by the consumer. IF YOU SUSPECT THAT YOU HAVE ONE OF THE RECALLED PUMPS AND IT IS PLUGGED IN, DO NOT TOUCH IT, THE WATER AROUND IT OR THE SURROUNDING FLOOR AREA. For additional information on GFCIs, see http://www.cpsc.gov/cpscpub/pubs/099.pdf"

Incidents & Injuries

None reported

Remedy Instructions

"If you have purchased a sump pump between December 2009 and July 2010 and it is sky blue or red, you may have a recalled pump. DO NOT TOUCH THE PUMP, THE WATER AROUND THE PUMP OR THE FLOOR SURROUNDING THE PUMP. To verify if your pump is one affected by this recall, immediately contact ITT Water Technology on the toll-free number below. If your pump is affected, a technician will be sent to your home to replace or repair the pump."

What Should You Do?

Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.

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Frequently Asked Questions

Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.

No — you should stop using the product entirely, not just unplug it. Electric shock and fire hazards in recalled electrical products often involve internal wiring defects, faulty components, or insulation failures that can cause harm even after the product has been off for a period of time. Do not attempt to repair the product yourself. Keep it unplugged and stored safely until you receive the manufacturer's remedy. If the product has already shown signs of overheating, sparking, or discoloration, handle it carefully and consider contacting your local fire department for guidance on safe disposal.

In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.

If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.

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