HTP residential gas boilers
CPSC Recall #25-325 — June 5, 2025
Recall Summary
| Recall Number | 25-325 |
| Recall Date | June 5, 2025 |
| Remedy Type | Repair |
| Units Affected | About 96 (In addition, 9 were sold in Canada) |
| Manufacturer | NTI Boilers Inc., of Canada |
| Importer | Ariston USA LLC, of Providence, Rhode Island |
| Manufactured In | Canada |
Where It Was Sold
| Independent heating and plumbing contractors and wholesale distributors nationwide from October 2024 through February 2025 for between $3 |
| 400 and $4 |
| 100. |
Product
HTP residential gas boilers
Description
This recall involves HTP-brand ELU Elite Ultra residential wall-mounted gas boilers with model numbers ELU-150WBN and ELU-199WBN. The boilers are black in color and measure about 20 inches wide and 34 inches high. The serial number, model number and product name are located on the rating plate on the left-hand side of the boiler. Model Name/ NumberSerial Number(s) or RangeELU Elite Ultra / ELU-150WBN3260035C8 (242770000111-242850000104)ELU Elite Ultra / ELU-199WBN3260036C8 (243240000051-250150000084)
Hazard
The boiler door can fail to seal properly, due to incorrect burner door studs, allowing flames and gases to escape, posing fire and carbon monoxide (CO) poisoning hazards that can result in death or serious injury.
Incidents & Injuries
None Reported
Remedy Instructions
Consumers should immediately stop using the recalled boilers and contact HTP to arrange to have a certified technician install the repair at no cost to the consumer. Consumers who must continue using the boiler while awaiting repair should have working smoke and carbon monoxide alarms in their homes.
What Should You Do?
Stop using this product immediately. Contact the manufacturer for a Repair at no charge. If you experienced an injury, report it at SaferProducts.gov.
Frequently Asked Questions
Follow the consumer action instructions in the recall notice above. Most recalls require you to stop using the product and contact the manufacturer directly — either by calling the toll-free number listed in the official CPSC notice or by visiting the manufacturer's website. You generally do not need a receipt or original packaging to claim a remedy. The manufacturer is legally required to provide the remedy (Repair) at no cost to you.
If the product caused a fire or burn injury, document the incident with photos and preserve the product if it is safe to do so. Report the incident to the CPSC at SaferProducts.gov and to your local fire department. Contact the manufacturer to inform them of the incident — they are required to track and report injuries to CPSC. You may also want to consult a personal injury attorney, as fire and burn injuries caused by defective products can be grounds for a product liability claim against the manufacturer.
In most cases, no. CPSC-coordinated recall remedies are designed to be accessible without proof of purchase. Manufacturers typically ask consumers to self-certify ownership and may ask for photos of the product or its serial number. Some manufacturers request that you mail in a portion of the product (such as a cut cord or removed component) as proof of disposal. Check the specific remedy instructions for this recall for exact requirements. If you registered your product at the time of purchase, the process is usually even simpler.
If the original manufacturer has gone out of business, the recall remedy may no longer be available through them. In this case, contact CPSC directly at 1-800-638-2772 or cpsc.gov for guidance. If the brand was acquired by another company, the acquiring company may have assumed recall obligations. In some cases where a remedy is unavailable, CPSC advises consumers to safely dispose of the product. If you were injured by the product of a defunct company, consult a product liability attorney — parent companies, distributors, and retailers may still bear liability in some circumstances.